CE Pro April 2024 - 28

INDUSTRY
Quest for Quality Awards
GOLD LUTRON: No matter what touchpoint, or who you
speak to, Lutron's experience is second to none. -Reader
comment
SILVER DMF LIGHTING: DMF has always gone above
and beyond to get us products when we need them including
when the lens melted after the painters covered them
and the homeowner was stressed about getting new ones in
ASAP. -Reader comment
CATEGORY KUDOS
Origin Acoustics: Origin provided free upgrades to the
next up available model when specified product was
unavailable. -Reader comment
URC: URC understands the challenges our dealers face in
the marketplace. Our strategies and policies are focused
to aid our dealers with efficient, effective solutions. Part
of this is standing with our dealers and providing product
protection that is meaningful and easy. Ensuring ease of
programming, product reliability, systems performance
and streamlining processes aids us and our dealers in
providing best-in-class experiences... before and after
installations. -Lars Granoe, VP of Product
Lead Generation
PLATINUM URC: In 2022, URC's Marketing Team
launched a marketing automation platform to address the
needs of end users and help drive the businesses of our
dealers. Built on a unique automation platform with proprietary
development, URC has directed over 6,200 leads
to our high-performing dealers. End-user journeys connect
service with need, whether residential or commercial, and
check-in throughout the decision, installation, and post-installation
phases. -Ron Pence, URC's Marketing Lead
GOLD LUTRON: Lutron always exceeds my expectations.
Providing free color samples for their dimmers helped to
secure a project we were quoting. -Reader comment
SILVER SNAP ONE: Snap One helped in designing surveillance
systems and responded to all my questions and
concerns. -Reader comment
CATEGORY KUDOS
DMF Lighting: DMF Lighting sent their director of sales
to accompany me (authorized dealer) to present lighting
as a category for my company to architect, builders,
designers for two whole days. Resulted in multiple new
opportunities and projects. -Reader comment
Russound: The nice thing about being a 56-going-on-57year-old
company is that we have leads that come
28 | CE Pro April 2024
RMR Support
PLATINUM ONEVISION RESOURCES: At OneVision,
we provide the CI channel's most comprehensive and
flexible remote support and RMR platform. Our solutions
empower integrators to restore work-life balance, eliminate
the constant distractions of inbound service requests, and
generate recurring revenue all while simultaneously elevating
the client
experience.
What makes
us different
is our commitment
to
providing the
most integrator-centric
remote
support
and RMR
platform on
the market. We believe the relationship between the client
and the integrator is sacred; that's why we adhere to strict
white-labeling standards, ensuring that OneVision as a brand
remains completely invisible to end users. Additionally, our
flexible platform allows integrators to fine-tune a solution to
the unique needs of their business. And our vendor-agnostic
approach means that integrators can be confident our team
will be here to support their clients 24/7/365 no matter
what hardware products the integrator chooses to install.
-Jason Griffing, Director of Product
GOLD ALARM.COM: Employees are very proactive in
helping and respond quickly. -Reader comment
SILVER SNAP ONE: We continue to innovate how we
can help create support RMR for our integrators including
the launch of Control4 Assist this year, while continuing to
improve Parasol annually. Both are great support solutions
for the market. -Graham Jaenicke, Vice President of New
Ventures
directly to us from end users who have trusted and
followed us for years. We have users with systems from
every generation - 20 years, 10 years, five years, you
name it - and they constantly reach out to us looking
for our latest products and upgrades. We frequently get
emails from users who have moved into a new home and
want to find a local Russound dealer. We pass those leads
to our dealers in the RCI program. That's the nice thing
about being a Russound dealer - we know and value our
customers. -Charlie Porritt, CEO
cepro.com
COURTESY OF ONEVISION
http://www.ALARM.COM http://www.cepro.com
CE Pro April 2024

Table of Contents for the Digital Edition of CE Pro April 2024
