CE Pro April 2024 - 30

INDUSTRY
Quest for Quality Awards
CATEGORY KUDOS
Josh.ai: Since Josh.ai was founded in 2015, we have
positively disrupted the custom industry by proving that
software innovation has recurring value in the smart
home. It is rewarding to be recognized for the updates
that we launched at CEDIA Expo 2023, which increased
flexibility for our dealer's businesses while decreasing the
barrier to entry for customers. Our team is proud to offer
an industry-first approach to ongoing software management
that reflects the unique nature of our dealer's
businesses and ensures they are compensated for their
continued service. -Casey Levy-Tulloch, Director of
Business Development
Sales & Marketing
PLATINUM LUTRON: Lutron is constantly seeking new
ways for designers, integrators, and homeowners to experience
our offerings in the field. One recent addition to our
sales and marketing toolset is the Luxury Experience app,
which brings the Lutron showroom experience to your iPad.
Customers can interact with Lutron products virtually from
anywhere to visualize designs in their homes. We've loved
hearing the positive feedback on this new resource and appreciate
our dealers for recognizing Lutron for these efforts.
-Ben Bard, VP, Luxury Residential Business
GOLD CRESTRON: Our engineering teams work tirelessly
to refine our solutions from early development of new
technologies to system updates of our platforms, and it's the
job of our sales and marketing teams to communicate those
value propositions to the market. Our marketing content
is top-notch, and our sales team has truly stepped up their
game to help our dealers and customers navigate each of
their needs on an individual basis. It is a well-deserved honor
for these groups to be recognized for their contributions.
-Brad Hintze, EVP of Global Marketing
SILVER NICE NORTH AMERICA: For the fourth year in
a row, this recognition bolsters our commitment to delivering
exceptional support to our partner community. We rely
on our partners as the custom installation professionals to
uphold our standard of excellence and provide our collective
customers with a best-in-class smart home experience.
That's why we continue to build and invest in resources like
training and certification programs through Nice University
and the Nice Partner Portal, customizable marketing assets,
product photos, lifestyle images, and videos that support
the work of builders and integrators. -Mark Owen Burson,
Chief Marketing Officer
CATEGORY KUDOS
URC: While marketing fuels the brand, it also acts as a
scout for sales. Marketing provides advanced communication
to help end users understand the benefits of a smart
home or commercial environment. URC's comprehensive
marketing tools are designed to communicate seamlessly
and enable our sales team to drive more opportunity and
expand our dealer community. At URC, our field sales
team is among the best in the industry. I value partnering
with each of our sales team members and rep firm
executives. -Ron Pence, Marketing Lead.
Vanco: I think we have more boots on the ground than
many of our competitors. Not only do we leverage our
PR and advertising partners to help tell the story of
Vanco's true value, but we have expanded our sales
team to include some of the industry's top talent.
Vanco is committed to building relationships at a
personal level with our rep firms, dealers and integrators
in the commercial and residential spaces and
keeping the lines of communication open. -Mark
Corbin, President
Shipping Policies
PLATINUM SNAP ONE: We had a clearly defective
Recessed Motorized Tab tension ALR Screen. It was very
expensive. After a short phone call and photos emailed
to Snap One, they overnight shipped a brand new screen
without any cost to us. Additionally, we were given a credit
(without asking) to our account towards a future purchase.
-Reader comment
Nice North America
GOLD ORIGIN ACOUSTICS: Our mission is to always
put our customers first by fulfilling and shipping their orders
as accurately and quickly as possible. We understand
that our customers often don't have the ability to store inventory
and need products just-in-time for any project, so
our shipping policy of 24-48-hour fulfillment on in-stock
items, and free, standard 3-day shipping in the United
States ensures they'll have what they need when they
need it. Our warehouse teams, managed by Kenneth Hilton
and William Adair, pride themselves on ensuring that ship30
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CE Pro April 2024

Table of Contents for the Digital Edition of CE Pro April 2024
