CE Pro April 2024 - 36

INDUSTRY
Quest for Quality Awards
- and being recognized as the best in the business tells us
we're doing just that. -Josh Willits, COO
GOLD D-TOOLS: After our focus on building bestin-class
software for the industry, customer success is
our single highest priority. D-Tools' team of 24 devoted,
hard-working customer success team members work
passionately to ensure that our customers are fully trained
and use our software effectively and efficiently. This award
honors their undying effort and the positive impact they
are having on the businesses that have selected D-Tools as
their go-to productivity tool. Thanks for the opportunity to
serve you, and please keep the feedback coming. -Randy
Stearns, CEO
SILVER PROJX360: The biggest thing that separates us
from our competitors in this category is our on-boarding
process for new clients and the support we offer for all clients
on a continued basis. Our on-boarding process consists
of one-on-one screen shares with the new company and
our on-boarding director Ryan Thomson. He walks our new
clients from the settings to best practices throughout the
software. Ryan will even suggest processes for the companies
that don't have processes for certain areas. After the
on-boarding is complete our clients have unlimited access to
phone and email support. Our support team goes above and
beyond to help our clients succeed. All of this is included in
our price and we don't charge extra for any of this. -Doug
Greenwald, CEO/Founder
CATEGORY KUDOS
OneVision Resources: Chiara at OneVision is always
ready to help us improve our processes and efficiency.
-Reader comment
WhyReboot: WhyReboot is always willing to help out
even if they did not sell the product. -Reader comment
Russound
Supply Chain
PLATINUM SNAP ONE: Actually went out to their
Partner Stores to find us items we needed when out of
stock. There weren't supply chain issues in 2023. -Reader
comment
GOLD VANCO: A world-class approach to supply chain
management is a vital aspect of customer success. Over the
years, we've learned to be flexible and adapt to conditions
as needed, whether that means expanding orders to ensure
product availability, adding people, or sourcing our own
chipsets. Having our most popular products, including audio
amplifiers, extenders, and AVoIP receivers and transmitters
always in stock and ready for delivery is how we excel. This
36 | CE Pro April 2024
Russound's Joe Dion and Brad Page keep dealers up to date
via training content.
SILVER RUSSOUND: In addition to regional events,
distributor trainings, and live and on-demand webinars that
provide our dealers with a successful foundation in best
practices and fundamentals, we have made it our mission to
create a strong introduction to our new products. Our Product
Training Center offers short, information-packed training
videos on our latest releases. Our website also offers support
with product materials and more. -Charlie Porritt, CEO
CATEGORY KUDOS
AVPro Edge: At AVPro Edge, our training programs and
cepro.com
is crucial in fast-paced
environments like AV,
where enabling smooth
project execution and
timely completion are
paramount. -Mark
Corbin, President
SILVER SONANCE:
Sonance kept all product
in stock in 2023, there were no
shortages of anything. -Reader comment
Training Programs
PLATINUM SNAP ONE: Building the opportunities and
careers of custom integrators in our industry is at the heart
of every effort made by our Education Team. We want to go
beyond simply enhancing the knowledge and skill in the industry
to inspire a love for life-long learning. That can sound
a bit utopian, but it drives everything we do.
-Rus Rasmussen, Senior Director, Worldwide Education
GOLD LUTRON: Lutron exemplifies superior service
across the board. -Reader comment
Vanco
COURTESY OF RUSSOUND
COURTESY OF VANCO
http://www.cepro.com
CE Pro April 2024

Table of Contents for the Digital Edition of CE Pro April 2024
