CE Pro April 2024 - 38

INDUSTRY
Quest for Quality Awards
DISTRIBUTORS
Customer Service/ General
Communication
PLATINUM SNAP ONE: Snap One customer service is
indescribable. If there is an issue with any of the brands, they
step up and take care of the problem on the spot. -Reader
comment
AVPro Edge
warranty policies were both carefully created to best
serve our amazing dealers. Premium audio and video over
IP and video distribution solutions are critical to every
project on which they are deployed, and these technologies
require proper training for both sales and installation
teams to maximize effectiveness. -Tom Devine, Director
of Marketing
DMF Lighting: DMF has such a great network of knowledgeable
and trained individuals, ready to help us
super-green AV guys when it comes to lighting fixtures.
-Reader comment
Josh.ai: Josh.ai continually goes above and beyond to
support my team. -Reader comment
Warranty Policies
PLATINUM VANCO: Quality and consistency are Vanco
hallmarks. Our industry-leading 10-year warranty on all
Evolution active products, alongside lifetime guarantees on
Beale Street Audio products and our AV cables, continues
to set the bar in how we create value for our customers and,
by extension, end users who demand reliability in their AV
systems. -Mark Corbin, President
GOLD SONANCE: Sonance did not seem to skip a beat
at all. Though I know things were getting dicey with their
amplifiers for a bit, they seemed to pull through with no
issues. -Reader comment
SILVER AVPRO EDGE: At AVPro Edge, both our training
programs and warranty policies were carefully created to
best serve our amazing dealers. Warranty policies are critical
for integrators to achieve best efficiency in the field in the
unlikely instance of a technical issue. AVPro Edge takes tremendous
pride in the products we bring to market and the
support behind each one of them. -Tom Devine, Director
of Marketing
38 | CE Pro April 2024
DOW Technologies
SILVER POWERHOUSE ALLIANCE: PowerHouse members
see themselves as a seamless extension of their customer's
businesses, so to be recognized in the category of customer
service and communication is a high honor. We work
hard to be that local resource dealers can count on. There is
something different about being able to walk into your local
distributor and talk to people living in that area about your
needs, versus just placing orders online. While our members
offer that option too, we know some of the best support and
conversations happen in person. From monthly product specials
to rewards programs, we always strive to make sure our
customers feel valued. -Dennis Holzer, Executive Director
Dealer Program/Incentives
PLATINUM SNAP ONE: Snap One always finds a way to
make things right despite the current climate of the industry.
-Reader comment
cepro.com
GOLD DOW TECHNOLOGIES: Our team prides itself on
building trusted relationships with dealers that go beyond
simply providing products. We want to be there when they
need help with system design, installation questions, technical
support, and sales ideas. Ultimately, our goal is to help
them build their business with support in all facets where
they may need assistance. With over 200 years of combined
experience in the industry, dealers know they can call DOW
and speak to someone who knows the business. -John
Yodzis, President & CEO
COURTESY OF AVPRO EDGE
COURTESY OF DOW TECHNOLOGIES
http://www.Josh.ai http://www.Josh.ai http://www.cepro.com
CE Pro April 2024

Table of Contents for the Digital Edition of CE Pro April 2024
