CE Pro December 2022 - 10

Industry Pulse
Snap One Acquires Remote Service Provider Parasol
SNAP ONE has announced
the acquisition of Parasol, a
24/7 remote support service
based on OvrC, creating new
opportunities for integrators
to focus on running their
business while increasing
profitability, productivity and
service levels to their customers.
The acquisition builds
on Snap One's strategic investment
in Parasol last year.
Terms were not disclosed.
According to Snap One
CEO John Heyman, bringing
Parasol under the Snap One
umbrella promises multiple
benefits for dealers. " Parasol
has succeeded in popularizing
a powerful remote service
solution that helps professional
integrators reduce
response times, increase
monthly service revenues,
and improve client experiences
with support, " Heyman
says. " Adding to our initial
investment, a full acquisition
demonstrates our confidence
in the service offering and the
growth opportunities it offers
to Snap One Partners. "
Parasol will continue to
support all existing customers
and projects, and the company's
knowledge and experience
will integrate into the
larger Snap One operations
team to aid development of
future software, services and
support products.
Ted Bremekamp, co-founder
and director of operations
at Parasol, sees significant
potential for sales growth
and further enhancements
through closer coordination
with Snap One's various product
development initiatives.
" Snap One and Parasol
have become close partners
over the last year and half,
and officially joining forces
allows us to focus even more
The move follows last
year's major investment in
Parasol by Snap One.
on innovation and collaborative
product improvement to
address Snap One Partners'
short- and long-term
needs, " Bremekamp states.
" We can help Partners of all
sizes increase their workforce
efficiency while creating new
revenue streams and minimizing
the need for cumbersome
truck rolls that detract from
focus on new projects and
business growth. "
Parasol is a rapidly growing
remote support company
powering more than
500 integration companies
worldwide. Using Snap
One's OvrC platform, Parasol
provides affordable remote
management of systems that
offer integrators the ability
to remotely manage their
installations, while at the
same time earning recurring
monthly revenue (RMR) for
their services. According to
the company, 70% of support
issues are solved with a single
interaction and agents are
available 24/7/365 via phone,
email, chat or text.
Snap One previously
announced a strategic
investment in Parasol in May
2021 that complemented
their acquisition of Access
Networks, offering trusted
networking and remote
management solutions from a
single supplier.
2022 IoT/Connected Product Awards Announced
AT THE RECENT Total Tech Summit 2022 in Orlando, Jason
Knott, chief content officer for Emerald's connected brands,
announced the winners of the IoT/Connected Product Awards
2022. Five products apiece in residential and commercial
divisions were recipients of awards.
The winners of the commercial category are as follows:
ACCESS CONTROL: Genetec - Genetec Enclosure
Management Powered Cloud Link Roadrunner
AV COLLABORATION: Biamp - Parlé VBC 2500 All-inOne
Conferencing Bar
FIRE/INTRUSION: Alula - BAT-Fire
VIDEO SURVEILLANCE: Axis Communications - AXIS
M4308-PLE Panoramic Camera
MISCELLANEOUS: IPVideo - HALO IoT Smart Sensor 3C
Knott also announced the IoT/Connected Product Awards
winners in the residential category. They are as follows:
HOME ENHANCEMENT: Crestron - Crestron Home
LIGHTING: Crestron - Crestron LED Light Fixtures
10 | CE Pro December 2022
IoT/Connected
PRODUCT AWARDS 2022
Awards were given in both residential and commercial technology
categories.
NETWORK COMMUNICATION: Google Nest - Nest
Wi-Fi Pro
PHYSICAL SECURITY/ACCESS CONTROL: Doorbird -
A1121
PHYSICAL SECURITY/SURVEILLANCE: Google Nest
- Doorbell (2nd Generation)
IoT/Connected
PRODUCT AWARDS 2022
Total Tech Summit, which was held Oct. 26-28, coWINNER
locates
CE Pro Summit, Commercial Integrator Summit and
Security Sales & Integration Summit. The event thus drives
noteworthy progress in the custom, commercial and security
integration industries.
cepro.com
http://www.cepro.com
CE Pro December 2022

Table of Contents for the Digital Edition of CE Pro December 2022
