Commercial Integrator August 2022 - 33

tying into a network, " Burke says. But,
he acknowledges, there is a difference
between a $10 million house and a new
office. While DSP programming is not
in homes yet, Burke foresees it coming
because of the latest advancements in
videoconferencing platforms.
Dawna Payne, executive vice president
of Texadia Systems, adds her perspective to
the conversation, saying, " CIOs and CTOs
that we work with on the commercial side
want their homes to be just as effortlessly
run as their conference room and vice versa. "
In other words, the experience must be
exceptional both at home and at work.
Texadia Systems also advocates a
different type of partnership - a personal
connection and a business connection
with its clients. And, by the numbers, that
approach has been massively successful. In
2021, Texadia Systems completed 198 installation
and service projects, ranging from
$10,000 to $1 million, and it installed and
serviced 690 different commercial clients,
builders, partners and individual owners.
Prior to the pandemic, Texadia Systems'
revenue was heavily weighted in the commercial
market. In the last two years, however, the
commercialintegrator.com
company has seen tremendous growth in the
residential market, particularly in north Texas.
Global Supply-Chain Issues
Some projects, regrettably, have come
to a grinding halt as a result of the global
supply-chain issues.
" [We] need products on the commercial
side bad, " Burke says during his interview
with Commercial Integrator, conducted
earlier this year. " [Our] open orders are as
big as [they've] ever been. " A whopping
$700,000 worth of products were on
backorder when CI did the interview. " If
we don't have one piece of equipment, I
can't close out the job, " he says.
Texadia Systems is looking for alternatives,
switching up its usual processes and looking
for new products that it has never used before.
That is outside the norm, Burke admits,
but it's a matter of necessity. The company is
also evaluating some of the smaller vendors
on the market.
Traditionally, Texadia Systems standardizes
on equipment, which Burke says is " ...
easier for financials. " But, he adds, " We're
being pushed to think outside the box. "
Burke recalls a CEO who needed
Glimpses of Texadia Systems employees
on a company-sponsored day off, volunteering
to build ramps for those in need.
a project completed by a certain day.
Unfortunately, the equipment needed was
on backorder for many months. The client
then wanted to procure the equipment on
eBay, which Burke strongly discouraged.
" We didn't want to go get old stuff on
eBay, " he says. " So, we [offered the client]
an alternative, and they approved it. It's
the reality right now. "
Texadia Systems has gone so far as to
shadow the supply-chain issues for clients
that drag their feet, ordering products
before the client even produces a purchase
order. Clients have been very thankful for
it, Payne affirms.
Texadia Systems has also had to
modify terms and renegotiate warranties
with clients due to equipment being on
backorder. Projects have been delayed
anywhere from three to six months.
" It's been very challenging, " Burke
admits, although he remains optimistic in
light of Texadia Systems' history of success
and willingness to think creatively.
AUGUST 2022 Commercial Integrator 33
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Commercial Integrator August 2022

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