Commercial Integrator December 2021 - 22
Software
Integrators Seek Simplified
Software Solutions
The 2021 Commercial Integrator Software Deep Dive
Study reveals custom integrators are constantly investing
in software, spending $1,260 per year. By Jason Knott
PAUL OSTRIN of Unlimited Integration in
Houston explains his frustration with industry
software like this:
" When I call my HVAC contractor for a
service call, the person who answers the
phone can immediately look up my system
in his computer while on the call. In their
system, it tells him instantly what type of
equipment I have installed and when it was
installed. He verifies my address and makes
an appointment for the service call for next
Thursday, for example. When I hang up the
phone, I immediately get a text message
confirming the appointment for next Thursday.
And then the day before the appointment,
I get a text message confirming, 'Are
we still good for Thursday?'
22
" On the day of the appointment, I
receive a text message informing me that
the technician is on his way indicating the
time window on which he will arrive, with
his name and picture of him. Then, an hour
to 30 minutes before the appointment I
get a text message that shows his current
location, saying, 'He's on his way.' The
technician comes to my house and does
his thing. While there, he takes my credit
card and swipes it into a remote payment
system. After he leaves, I get a text with a
link to a customer satisfaction survey asking,
'How did we do?' and a link to leave a
Google review.
" And this HVAC contractor is a small
company with two trucks. It's embarCommercial
Integrator DECEMBER 2021
SOFTWARE
FAST FACTS
$1,260
6
tion company
2
Median number of cybersecurity
software solutions integrators offer to
their corporate clients
Median amount
spent annually by
integrators on new software or ongoing
software licenses
Median number of business operations
software owned by an integrarassing
that my HVAC guy has a better
software system than the AV guy - and
the entire thing runs on an app. It's just
ridiculous that the custom installation
industry does not have software that
can do something like this. I am paying
commercialintegrator.com
http://www.commercialintegrator.com
Commercial Integrator December 2021
Table of Contents for the Digital Edition of Commercial Integrator December 2021
Commercial Integrator December 2021 - Cover1
Commercial Integrator December 2021 - Cover2
Commercial Integrator December 2021 - 1
Commercial Integrator December 2021 - 2
Commercial Integrator December 2021 - 3
Commercial Integrator December 2021 - 4
Commercial Integrator December 2021 - 5
Commercial Integrator December 2021 - 6
Commercial Integrator December 2021 - 7
Commercial Integrator December 2021 - 8
Commercial Integrator December 2021 - 9
Commercial Integrator December 2021 - 10
Commercial Integrator December 2021 - 11
Commercial Integrator December 2021 - 12
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Commercial Integrator December 2021 - 14
Commercial Integrator December 2021 - 15
Commercial Integrator December 2021 - 16
Commercial Integrator December 2021 - 17
Commercial Integrator December 2021 - 18
Commercial Integrator December 2021 - 19
Commercial Integrator December 2021 - 20
Commercial Integrator December 2021 - 21
Commercial Integrator December 2021 - 22
Commercial Integrator December 2021 - 23
Commercial Integrator December 2021 - 24
Commercial Integrator December 2021 - 25
Commercial Integrator December 2021 - 26
Commercial Integrator December 2021 - 27
Commercial Integrator December 2021 - 28
Commercial Integrator December 2021 - 29
Commercial Integrator December 2021 - 30
Commercial Integrator December 2021 - 31
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Commercial Integrator December 2021 - 33
Commercial Integrator December 2021 - 34
Commercial Integrator December 2021 - 35
Commercial Integrator December 2021 - 36
Commercial Integrator December 2021 - 37
Commercial Integrator December 2021 - 38
Commercial Integrator December 2021 - 39
Commercial Integrator December 2021 - 40
Commercial Integrator December 2021 - 41
Commercial Integrator December 2021 - 42
Commercial Integrator December 2021 - 43
Commercial Integrator December 2021 - 44
Commercial Integrator December 2021 - 45
Commercial Integrator December 2021 - 46
Commercial Integrator December 2021 - 47
Commercial Integrator December 2021 - 48
Commercial Integrator December 2021 - Cover3
Commercial Integrator December 2021 - Cover4
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https://www.nxtbook.com/emerald/commercialintegrator/december_2022
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https://www.nxtbook.com/emerald/commercialintegrator/october_2022
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https://www.nxtbook.com/emerald/commercialintegrator/june_2022
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https://www.nxtbook.com/emerald/commercialintegrator/april_2022
https://www.nxtbook.com/emerald/commercialintegrator/march_2022
https://www.nxtbook.com/emerald/commercialintegrator/february_2022
https://www.nxtbook.com/emerald/commercialintegrator/january_2022
https://www.nxtbook.com/emerald/commercialintegrator/december_2021
https://www.nxtbook.com/emerald/commercialintegrator/november_2021
https://www.nxtbook.com/emerald/commercialintegrator/october_2021
https://www.nxtbook.com/emerald/commercialintegrator/september_2021
https://www.nxtbook.com/emerald/commercialintegrator/august_2021
https://www.nxtbook.com/emerald/commercialintegrator/july_2021
https://www.nxtbook.com/emerald/commercialintegrator/june_2021
https://www.nxtbook.com/emerald/commercialintegrator/may_2021
https://www.nxtbook.com/emerald/commercialintegrator/apr_2021
https://www.nxtbook.com/emerald/commercialintegrator/march_2021
https://www.nxtbook.com/emerald/commercialintegrator/february_2021
https://www.nxtbook.com/emerald/commercialintegrator/january_2021
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