Commercial Integrator February 2021 - 27

down to driving culture and brand through
to frontline employees.)
Finance & Risk Management
Rethinking Finance, Legal, and HR
Leadership
Change the way you think about the
finance, legal, and human resources leadership
within your integration business. Learn
how the role of today's CFO is changing,
with increasing levels of responsibility for
groups beyond accounting and finance.
Discover the challenges that lie ahead for
workplace safety. Determine how to support
employee engagement and manage
behaviors and habits for remote workers
without as much face-to-face interaction.
Execution with Ruthless Consistency
Tired of developing strategies and plans
that are never executed? When all is said
and done, a lot more is said than done.
What's the solution? Ruthless consistency.
When focusing on customers, employees,
and execution, your company's EBITDA
(earnings before interest, taxes, depreciation,
and amortization) will see vast
improvements. Walk through a proven
strategic management system, which has
driven results in some of the world's leading
organizations.
Operations & Process Improvement
Process Improvement Misconceptions:
Getting Back on Track
So much of what we do can be improved
through clear, consistent processes - yet
we hear from integrators that processes aren't
being followed and engagement from
employees is faltering. This workshop explores
the common message we hear when
integration firm employees are derailed to
handle urgent matters (translating to too
much work!). Leading EOC implementor
Jill Young teaches you how to right the ship
when the desire to get better gets to the
breaking point.
Process Optimization Using EOS and
Lean Principles
Knowing what to do to solve a problem is
one thing. Being 100% committed to process
improvement is something completely
different. The majority of organizational
commercialintegrator.com
The NSCA Business & Leadership Conference is highlighted by marquee keynote
speakers, and the virtual version this month is no exception.
issues are related to people and process.
Without documented processes for your
people to follow, you're likely solving
the same problems over and over - and
aren't maximizing ROI on labor, which is
likely your biggest operating expense. This
interactive workshop guides you through
using an assessment tool that will be sent
out in advance.
2021 BLC Awards
Traditionally, NSCA's annual Excellence in
Business awards honor systems integration
firms and their efforts to implement new
strategies to navigate the constantly changing
industry. The stakes were raised even
higher over the past year due to business
challenges spurred by the pandemic.
NSCA is recognizing the uniqueness of
2020-2021 by introducing the Stepping Up
awards, which will be unveiled during the
virtual BLC at noon on Feb. 25.
NSCA will identify integration firms
that rose to the occasion when faced with
daunting business challenges and select
one winner from each of these categories
based upon examination of notable
performance and advanced strategies
being used:
› Customer Experience (finding ways to
be there for customers when they need
them most)
› Employee Engagement (implementing
solutions for keeping sprawling,
uniquely-challenged workforces
productive and positive)
› Community Outreach (going beyond
keeping the doors open and taking
steps to help those in need)
› Agility (recognizing a rapidly changing
market, recognizing how to serve customers'
evolving needs and adapting)
› Achievement (against odds in a
brutal market, case studies in business
growth and measured success over the
past year)
Winners will be recognized at the BLC
and will also be featured in NSCA newsletters,
press releases, e-mails, and magazine
articles.
" The goalposts moved during a very
unique year, so business goals and key
performance indicators had to be reworked, "
said Wilson. " For many integration
companies during the pandemic, it
has been about being nimble and reacting
to the changing needs of customers and
employees.
" The same goes for our annual business
awards program. This year, it's about recognizing
integration companies that stepped
up, " he said.
The Excellence in Business Awards are
expected to return in 2022. The Excellence
in Product Innovation awards will remain as
is for 2021. CI
FEBRUARY 2021 Commercial Integrator 27
http://www.commercialintegrator.com
Commercial Integrator February 2021

Table of Contents for the Digital Edition of Commercial Integrator February 2021
