Commercial Integrator June 2022 - 19

COVER STORY
to meet customer needs.
" We are so proud to have surrounded
ourselves with individuals who care about
one another, [and that] is reflected in how
they care for our customers, " Treichel observes,
noting that lending a helping hand
runs deep in McCann Systems' culture. " We
have a true partnership with our clients, and
[we] encourage the natural friendships and
camaraderie that develops.... "
With a laugh, McCann adds that, if the
customer asks you to fix a leak under the sink
because the CEO is coming in tomorrow,
you should get a pair of pliers and fix the
leak! Turning more serious, he boils down
the company's foundational ethos: If the
client has a problem, and if you can make
their life easier, that is your job. " Don't worry
about if it's on the list of rooms covered in
the contract, " McCann exclaims.
Impressive List of Clients
McCann Systems' customer-centricity and
its industry-leading technology designs have
helped attract an impressive list of clients.
For example, the integrator has worked
on legendary sports facilities like Madison
Square Garden and Yankee Stadium; on
commercialintegrator.com
engaging children's museums and historic
state theaters; in storied Ivy League universities
and business-focused executive
education centers; and for broadcast giants
and financial powerhouses. Sportsbooks
represent another vertical in which McCann
Systems had made a name for itself; in fact,
in recent years, its work in the category has
grown fourfold. With pride, McCann says,
" We're probably the biggest player in the
sportsbook implementation business. " And
bettors can see the firm's work for themselves
if they visit one of the more than 40 dazzling
brick-and-mortar implementations for an
array of clients, stretching from South Dakota
to the Bahamas and China.
What's interesting is that, although McCann
Systems is known for totally customized,
experiential solutions for high-end customers,
the lion's share of its revenue comes from
bread-and-butter AV and UC&C business -
namely, design, integration and maintenance
of environments in the corporate, education,
command and control, and healthcare
verticals. " We really have a good breadth and
dynamic of what we can achieve, " McCann
states. " We have a great track record, and we
have a great portfolio. " And Bittner adds that
A glimpse at Proscenium, McCann
Systems' connected studio environment,
which offers a live, in-the-round experience.
This allows meaningful connections
with team members, regardless of the
vertical market or setting.
no brick wall exists between the experiential
team and the bread-and-butter AV team. " We
bring that creative mindset into the standard
huddle room, " he declares. That carries us
right back to company culture: At McCann
Systems, it's equal parts customer commitment
and visionary creativity.
Part of maintaining that culture is finding
clients who buy into it and believe in it.
McCann Systems is 100% focused on organic
growth, but even as its footprint expands,
project choices are inevitable. Leads come
in every single day, Bittner reveals, adding,
" [That's when] we look at a customer or
project and ask, 'OK, is this a good fit for
both sides? Are they going to see our added
value? Can we make an impact with them?
Is this a long-term relationship?' " Simply
put, McCann wants to be able to focus their
team on what challenges and excites them
the most. " The team we've assembled is the
JUNE 2022 Commercial Integrator
19
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Commercial Integrator June 2022

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