Commercial Integrator March 2023 - 38

Future Vision
for students for whom school is a place to understand themselves
in relation to others, as well as to establish individual
and shared identities.
Expectations for well-being and organizations' support for
it are also shifting. As more people struggle, there is greater
awareness and dialogue about challenges. And organizations
are increasingly expected not only to create the conditions
for health but also to respond when people struggle, whether
by offering programs and approaches or potential solutions.
All of these will make well-being a priority for organizations, a
point of accountability for them, and a factor in attracting and
retaining employees and students.
The Implication: Work and learning will be places where
well-being and connection are created and sustained. Tech
can create distance, but it can also connect people. So, we'll
need to be judicious about the choices we make to ensure
they are nurturing human
relationships. And we'll need
cultures that foster trust,
proximity (virtual and physical)
and respect so that people
feel known, appreciated and
connected.
How Things Will Change:
The Value Equation
Another element primed for
change is the relationship
between people and organizations.
The employee value
equation has always driven
attraction, retention and
engagement, but the stakes
will rise as gig work becomes
reality. According to some
estimates, those who work
independently are on track to
surpass the fulltime workTech
will drive
the need for
new learning
- how to use
it, how to work
differently
under its
influence and
how to bring
unique human
talents to any
efforts.
Work and learning will be places where well-being and
connection are created and sustained.
workers and learners. So, the experience of work and learning
will need to be flexible, offering plenty of options and alternatives
within clear boundaries and guardrails that balance
individual, team and organizational needs.
Organizations that attract, retain and engage most sucforce
by 2027. This means that what organizations offer will
be a constant source of assessment and decision-making by
freelancers, who will decide again and again how much they
want to work and for whom. They'll be facilitated in that by
technology that allows them to reach employers, work from
anywhere and do so in all kinds of new ways.
Organizations will need to offer great experiences and
constructive cultures. That means fostering an inspiring and
strong direction and then balancing it with opportunities for
participation and involvement. Organizations will need to
sustain cultures that offer consistency and clear processes
balanced with adaptability, agility and responsiveness.
Choice and control are significantly correlated with greater
engagement, motivation and performance for all kinds of
38
Commercial Integrator MARCH 2023
cessfully will be the ones that offer purpose, meaningful work,
great leadership, collegiality and opportunities for people to
learn, grow and stretch.
The Implication: Work and learning will need to serve people
and organizations, and choice within appropriate limits
will be critical.
How Things Will Change: Measurement
It's true that what gets measured gets done. Accordingly,
organizations will need to shift what they measure and how
they hold people accountable. Increasing data is demonstrating
the links between happiness, engagement and
performance. Measurement systems of the future will need
to appreciate the links between these and their reciprocal
relationships with each other. Moreover, it's essential to recognize
and reward people appropriately.
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PHOTO COURTESY OF TRACY BROWER.
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Commercial Integrator March 2023

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