Commercial Integrator October 2022 - 27

ery interaction, the team strives to exhibit
Listen Technologies' four core values: 1) deliver
an awesome experience; 2) be curious
and aspire higher; 3) keep it simple; and 4)
play well with others. Listen Technologies
is committed to integrators, as they are
critical to our success. We want integrators
to feel confi dent recommending and
installing Listen Technologies solutions,
knowing that our technology solves their
customers' problems and that our products
are backed by a knowledgeable, helpful
technical support team. We appreciate
your business and endeavor to continue to
provide the very best technical service and
support available. "
Shipping/Delivery:
Salamander Designs
Warranty Policies:
Yamaha Unifi ed Communications
to supporting, educating and providing
extraordinary service to our customers
and partners. "
Dealer Portal: Jabra
Accepting on behalf of Yamaha Unifi ed
Communications is Jason Aloisi, manager,
technical services and customer support,
who off ered these comments:
" The CI Quest for Quality Award is a
huge win for both our products and our
people. In addition to having best-in-class
solutions, we have the most empathetic,
professional and strong communicators in
Accepting on behalf of Salamander
Designs is Scott Srolis, senior vice president
of sales and marketing, who made the
following comments:
" Our team is extremely proud to win this
honor and recognition from our integration
partners. Our mission has always been to
design and deliver the fi nest AV and technology
furniture to customers - exactly how
and when they want them. Long before the
pandemic ever hit, our founder, Salvatore
Carrabba, made a strong commitment to
design and build Salamander Designs products
in our own Connecticut facility in the
U.S. This has always given us more control
over our ability to rapidly manufacture and
ship handcraſt ed furniture for dealers.
" We pride ourselves on delivering quality
pieces quickly, and that reputation means
everything to us. Being made in the U.S.,
we were able to mitigate many issues, while
remaining on top of inventory and shipping
timelines for most all of our products. Our
team did a phenomenal job of making it
happen, even during challenging times. We
also made sure to communicate with our
integrators and partners on a regular basis,
so they stayed highly informed of shipping
and delivery every step of the way. We thank
them for their confi dence and this award. "
commercialintegrator.com
the business working on our services team.
" Our warranty policies, like our products,
are designed to benefi t the end user.
We pride ourselves on our extremely fast
turnaround time for replacements and repairs
- usually shipping the same business
day the warranty replacement is approved.
Furthermore, our solutions report
extremely low failure rates, which makes
supporting our products very easy. Even
so, we treat every problem with complete,
earnest service, continuing to provide
support for our products when they are out
of warranty. Plus, our in-warranty technical
support is free! We are honored to see the
industry commend these policies and our
longstanding integrity. "
Training Programs: Biamp
Accepting on behalf of Jabra is Danielle
Moore, marketing manager video, who
submitted these remarks:
" Jabra is thrilled to have won a CI Quest
for Quality Award for Best Manufacturer
- Dealer Portal! Jabra strives to make sure
[our] partners have access to updated
product information, promotions and other
important Jabra-related material, all in one
easy-to-access platform. For more information,
visit Jabra.com/partners. "
DISTRIBUTOR DIVISION
Customer Service/General
Communication: Exertis Almo
Accepting on behalf of Biamp is Joe
Andrulis, executive vice president of
corporate development, who made the
following statement:
" We're honored to have been recognized
with a Quest for Quality Award for
our training programs. Biamp is committed
to helping streamline the integrator's
job from start to fi nish, and that includes
making it simple to access and engage
in quality training. Coming from the integrator
community, this award is especially
meaningful, and we are so proud of our
training department and their dedication
Accepting on behalf of Exertis Almo is Sam
Taylor, executive vice president/COO, who
off ered these comments:
" Thank you to our integrator partners for
naming Exertis Almo the best distributor
for Customer Service/General Communication.
This has been an especially exciting
year for Exertis Almo, as [Almo Pro A/V and
Exertis Pro AV] have combined our marketing,
sales and service teams to better serve
the needs of integrators.
" There has never been a more exciting
time to partner with us than right now.
We've brought together best practices to
provide integrators with the most expansive
range of products, managed services,
support and training to drive business
growth and generate profi ts.
" We have worked diligently to stay
ahead of the supply-chain challenges facing
our industry. Backed by the resources
and infrastructure of the Exertis business
OCTOBER 2022 Commercial Integrator 27
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Commercial Integrator October 2022

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