onboarding us and making sure that we have the information we need to succeed, [as well as] bending over backward to make sure we are taken care of. " › " Extron's reliable service and customer service are always there if I ever need it. " › " Sony has replaced TVs which have [an] expired warranty. " › " Samsung: I can always get in contact with my rep and receive a response in a timely manner. " › " MSE Audio: Customer service and technical support is always top of the line. Real, live representatives are always responsive and willing to help. " › " Grandstream has always been excellent whenever I've had issues. Their support team is great when it comes to getting back to me for technical troubleshooting, and really great at explaining more technical aspects. " › " AudioQuest allows for substitution for out-of-stock items at lower-tiered product pricing. " › " Wisdom Audio's sales manager is available to assist while on the job [and] takes the time to make sure the dealer and end users understand exactly how everything works. " Supply-Chain Shortages Please tell us about how a specific manufacturer or distributor provided support in response to the supply-chain shortages. › " Aurora Multimedia provided us with great options during an ever-expanding lead time for...equipment. " › " Savant has re-engineered many products with available chipsets to make sure dealers have the products they need to install complete Savant systems. " › " Leon Speakers made sure to always stock a lot of product. " › " Crestron is open and shares very clear information. " › " SYMCO Inc. has been completely transparent with lead times and availability. " › " 888VoIP has always had the products I need in supply, especially during COVID-19, when a lot of different distributors were out of stock. " › " NAD has helped with getting us product on a regular basis. " CI commercialintegrator.com OCTOBER 2022 Commercial Integrator 29http://800-398-5652 http://global.maxhub.com http://www.commercialintegrator.com