ADVERTISEMENT Q&A Max Winters, RA Senior Designer, RLPS Architects How do you involve residents to ensure their voices are heard in the design process? We utilize many different tools derived from user experience research to not only hear resident voices, but also to help them articulate things they might not realize need to be said. This has evolved from my first instinct coming into senior living, which was that " we should hear the resident voice the loudest and most often. " Today, I see it as a crucial part of a three-legged stool between residents (experts on what makes the community great today), senior leadership (experts on what will make the community great tomorrow), and outside perspectives (experts on the industry as a wider cross-section). PHOTO: LEEANN K PHOTOGRAPHY In what sector of senior living do you expect to see the most growth in the next few years? I see the most growth in next generation environments and services for seniors, especially people living with dementia. I'm not solely referring to growth in numerical terms, but also growth in terms of evolving how operators think about this part of their mission. Many providers will move away from dementia being just another " step " in a continuum of care toward something that overlays onto any of the products or services they offer to older adults. I also think we will finally arrive at a cultural place where we treat people living with dementia with the same basic dignity that we afford to everyone else. rlps.comhttp://www.rlps.com