Environments for Aging - Winter 2022 - 35
Staff members' personal and
emotional security are important
to address, and providers
should acknowledge the diverse
backgrounds and life experiences
of employees when discussing
big-picture solutions.
5
Trust and empowerment
Employees at all levels of an organization require some
amount of agency over their careers and a balance of direction
and autonomy befitting of their roles. With this driver, training
team members, management, and leadership to buy into a culture
of trust is just as important as providing them the spaces to do so. A key
spatial component to trust and empowerment is choice of workspace to
the extent practical for a given role. While personal care assistance occurs
wherever residents are located, other tasks like focused administrative,
planning, or charting tasks allow for more flexibility in where that
work is done. Our buildings should support individual and group work
in multiple venues, empowering employees to have control over their
environment and therefore boosting their confidence and satisfaction.
Depending on the formality and sensitivity of group meetings, teams can
choose to gather in conference rooms, private dining rooms, fast-casual
bistro dining areas, or other active and well-appointed spaces.
Where do we go from here?
There's no one-size-fits-all approach to designing to build staff engagement,
and many of the underlying concepts of these five drivers overlap.
Depending on a senior living community's culture and target candidates,
some organizations may focus more heavily on certain drivers than others.
Ultimately, designers must be proactive champions of employee
engagement throughout programming and concept design, aligning a
community's culture, mission, and values with its space. When we do
this, we create places employees are proud to call their workplace.
Jennifer Sodo, AIA, LEED AP BD+C, is the senior living market leader at EUA
(Milwaukee). She can be reached at jennifers@eua.com. Dan Schindhelm, AIA,
is a project manager and associate at EUA (Madison, Wis.). He can be reached
at dans@eua.com.
If your firm or organization is interested in writing a column on how design supports
the daily operation of senior living communities, contact Executive Editor Anne
DiNardo at anne.dinardo@emeraldx.com.
winter 2022 | 35
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Environments for Aging - Winter 2022
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