Healthcare Design - August 2021 - 29

WORK
IN
After a year of constant change,
healthcare organizations are looking
for more dedicated solutions to support
hybrid workplace strategies and evolving
employee needs By Anne DiNardo
PROGRESS
BEFORE COVID-19, Children's Hospital of Philadelphia (CHOP) was dipping its toe
into remote work arrangements, allowing certain nonclinical employees to work
from home one day a month. Then came spring 2020. " We had approximately
5,000 people go remote within one week, " says Natalie Miovski Hagerty, senior director,
facilities planning and design at CHOP, which like most healthcare organizations
across the country quickly shifted its nonessential workers to remote employment
to help reduce coronavirus transmission and infection rates.
Facing that new reality, Hagerty says the organization decided to take the opportunity
to delve deeper into what a more robust remote or hybrid workforce might look
like at CHOP. An internal group comprising representatives from a variety of divisions,
including human resources, information technology (IT), and clinical and departmental
leadership, was formed to gather feedback from newly remote employees,
including those in administration, finance, charitable giving, and marketing, on what
they liked about working from home and what they didn't like. Discussions were also
held with division leaders to gauge their comfort with offering hybrid options whereby
employees would be required to come into the office only certain days each week.
The response from staffers was overwhelmingly positive, and after a few months
of monitoring productivity, the group found that in some cases productivity actually
AU GUST 2021
29

Healthcare Design - August 2021

Table of Contents for the Digital Edition of Healthcare Design - August 2021

Healthcare Design - August 2021 - Cover1
Healthcare Design - August 2021 - Cover2
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