Healthcare Design - September 2023 - 33

FRESH
Mass General Brigham's
new iCare outpatient facility
introduces a templated
clinic design that can flex
to fit different community
needs while improving the
patient and staff experience
By Brooke Bilyj
VER THE LAST 30 years
since Mass General
Brigham (MGB) was established,
many of the
health system's ambulatory
facilities have been
operated as outpatient deA
custom mural,
featuring images
representative of New
Hampshire, wraps the
elevator core across
all levels of the facility
to create a continuous
vertical visual.
partments of academic medical centers. Over
time, however, surveys revealed that patients
were looking for more convenient, comprehensive,
community-based healthcare options
beyond the hospital setting. " To deliver on the
promise of lower-cost care closer to home for
our patients, we decided to launch a new entity
to operate freestanding clinics and ambulatory
surgery centers throughout the community, "
says Lindsay Gainer, enterprise vice president
of community operations at MGB (Boston).
This new concept, called Integrated Care
(iCare), reimagines the patient and provider experience
by creating a more streamlined model
of relationship-based care than the standard
hospital model. Unlike a traditional clinic design
that separates medical services into distinct departments
and reserves exam rooms for certain
specialties, the iCare model holistically integrates
multiple disciplines and specialties into
one cohesive, flexible facility designed to promote
connection and collaboration.
To bring this model to market, MGB engaged
Gensler (Chicago and Boston) in 2019 to provide
architectural, interior, and digital experience
design. The health system took a templated approach
to iCare to help meet the goal of opening
multiple ambulatory centers in rapid succession.
" We didn't want to have to redo the design
and architectural planning every single time, "
Gainer says. " The template was meant to be cost
effective so we could scale quickly. "
SEP TEMBER 2023
33

Healthcare Design - September 2023

Table of Contents for the Digital Edition of Healthcare Design - September 2023

Healthcare Design - September 2023 - Cover1
Healthcare Design - September 2023 - Cover2
Healthcare Design - September 2023 - 1
Healthcare Design - September 2023 - 2
Healthcare Design - September 2023 - 3
Healthcare Design - September 2023 - 4
Healthcare Design - September 2023 - 5
Healthcare Design - September 2023 - 6
Healthcare Design - September 2023 - 7
Healthcare Design - September 2023 - 8
Healthcare Design - September 2023 - 9
Healthcare Design - September 2023 - 10
Healthcare Design - September 2023 - 11
Healthcare Design - September 2023 - 12
Healthcare Design - September 2023 - 13
Healthcare Design - September 2023 - 14
Healthcare Design - September 2023 - 15
Healthcare Design - September 2023 - 16
Healthcare Design - September 2023 - 16a
Healthcare Design - September 2023 - 16b
Healthcare Design - September 2023 - 16c
Healthcare Design - September 2023 - 16d
Healthcare Design - September 2023 - 16e
Healthcare Design - September 2023 - 16f
Healthcare Design - September 2023 - 16g
Healthcare Design - September 2023 - 16h
Healthcare Design - September 2023 - 17
Healthcare Design - September 2023 - 18
Healthcare Design - September 2023 - 19
Healthcare Design - September 2023 - 20
Healthcare Design - September 2023 - 21
Healthcare Design - September 2023 - 22
Healthcare Design - September 2023 - 23
Healthcare Design - September 2023 - 24
Healthcare Design - September 2023 - 25
Healthcare Design - September 2023 - 26
Healthcare Design - September 2023 - 27
Healthcare Design - September 2023 - 28
Healthcare Design - September 2023 - 29
Healthcare Design - September 2023 - 30
Healthcare Design - September 2023 - 31
Healthcare Design - September 2023 - 32
Healthcare Design - September 2023 - 33
Healthcare Design - September 2023 - 34
Healthcare Design - September 2023 - 35
Healthcare Design - September 2023 - 36
Healthcare Design - September 2023 - 37
Healthcare Design - September 2023 - 38
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Healthcare Design - September 2023 - 40
Healthcare Design - September 2023 - 41
Healthcare Design - September 2023 - 42
Healthcare Design - September 2023 - 43
Healthcare Design - September 2023 - 44
Healthcare Design - September 2023 - 45
Healthcare Design - September 2023 - 46
Healthcare Design - September 2023 - 47
Healthcare Design - September 2023 - 48
Healthcare Design - September 2023 - Cover3
Healthcare Design - September 2023 - Cover4
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