Healthcare Design - September 2023 - 35

© ROBERT BENSON, COURTESY GENSLER
customized suites designed for each specialty,
the exam rooms on the second floor feature
standardized designs that allow practically any
specialty to occupy a room on any given day,
thanks to a flexible, modular design. With each
exam room designed to be identical, different
supply carts are wheeled in with instruments
and supplies specific to the specialist using the
room, whether a primary care physician, orthopedic
doctor, or cardiologist. These rooms typically
" swing " for half-day sessions, so an orthopedics
cart in the morning might be replaced by
a cardiologist cart for the afternoon. The only
exceptions are three exam rooms dedicated to
ophthalmology and one to optometry, which require
heavier, more specialized equipment.
The strategic, standardized design of the
facility-particularly the flexibility of the second-floor
exam rooms-enables what Gainer
calls " next room up " efficiency or dynamic
room allocation. This model assigns patients
to the next available room instead of making
them wait for a certain type of room that's been
A bright coral-colored
staircase serves as a
prominent design element
that visually connects all
three levels of the facility
while promoting physical
movement.
assigned to a specific doctor or specialty. Colored flags outside each exam
room indicate whether a patient is waiting to be seen, providing visual
signaling to help providers. " That's why we're able to work with a much
more efficient provider-to-room ratio than you'd normally have in a clinic,
by removing waste from our processes to make sure that we don't have
underutilized exam rooms or long wait times, " she says. The goal, Gainer
adds, is to achieve an exam room-to-provider ratio of 1.5:1-compared to
more traditional clinic ratios that can range from about 2:1 to as high as
4:1 for certain specialties.
NEXT-LEVEL DIGITAL FEATURES
To take these rooming efficiencies to the next level, MGB designed a
digital experience that will make it even easier for patients to navigate to
exam rooms by leveraging real-time location technologies. " Most of this
design process occurred during the pandemic, when care was radically
shifting to virtual modes, " Latimer says. " From a design perspective, this
encouraged the team to envision and plan for flexibility for a progressively
virtual engagement. "
The first phase of this technology is currently underway, with the installation
of real-time locating systems (RTLS) in the building this past July,
which will go live this fall. When it's implemented, rather than waiting for
a medical assistant (MA) to guide them to an exam room, patients will receive
an RTLS badge at the reception desk and self-navigate to their room,
SEP TEMBER 2023
35

Healthcare Design - September 2023

Table of Contents for the Digital Edition of Healthcare Design - September 2023

Healthcare Design - September 2023 - Cover1
Healthcare Design - September 2023 - Cover2
Healthcare Design - September 2023 - 1
Healthcare Design - September 2023 - 2
Healthcare Design - September 2023 - 3
Healthcare Design - September 2023 - 4
Healthcare Design - September 2023 - 5
Healthcare Design - September 2023 - 6
Healthcare Design - September 2023 - 7
Healthcare Design - September 2023 - 8
Healthcare Design - September 2023 - 9
Healthcare Design - September 2023 - 10
Healthcare Design - September 2023 - 11
Healthcare Design - September 2023 - 12
Healthcare Design - September 2023 - 13
Healthcare Design - September 2023 - 14
Healthcare Design - September 2023 - 15
Healthcare Design - September 2023 - 16
Healthcare Design - September 2023 - 16a
Healthcare Design - September 2023 - 16b
Healthcare Design - September 2023 - 16c
Healthcare Design - September 2023 - 16d
Healthcare Design - September 2023 - 16e
Healthcare Design - September 2023 - 16f
Healthcare Design - September 2023 - 16g
Healthcare Design - September 2023 - 16h
Healthcare Design - September 2023 - 17
Healthcare Design - September 2023 - 18
Healthcare Design - September 2023 - 19
Healthcare Design - September 2023 - 20
Healthcare Design - September 2023 - 21
Healthcare Design - September 2023 - 22
Healthcare Design - September 2023 - 23
Healthcare Design - September 2023 - 24
Healthcare Design - September 2023 - 25
Healthcare Design - September 2023 - 26
Healthcare Design - September 2023 - 27
Healthcare Design - September 2023 - 28
Healthcare Design - September 2023 - 29
Healthcare Design - September 2023 - 30
Healthcare Design - September 2023 - 31
Healthcare Design - September 2023 - 32
Healthcare Design - September 2023 - 33
Healthcare Design - September 2023 - 34
Healthcare Design - September 2023 - 35
Healthcare Design - September 2023 - 36
Healthcare Design - September 2023 - 37
Healthcare Design - September 2023 - 38
Healthcare Design - September 2023 - 39
Healthcare Design - September 2023 - 40
Healthcare Design - September 2023 - 41
Healthcare Design - September 2023 - 42
Healthcare Design - September 2023 - 43
Healthcare Design - September 2023 - 44
Healthcare Design - September 2023 - 45
Healthcare Design - September 2023 - 46
Healthcare Design - September 2023 - 47
Healthcare Design - September 2023 - 48
Healthcare Design - September 2023 - Cover3
Healthcare Design - September 2023 - Cover4
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