Impressions - May 2021 - 14
To remain competitive, smart
shop owners are revamping their
operations with robust online
stores, holistic ERP software and
streamlined workflows.
Staying the
Course to
E-Commerce
By Nicole Rollender,
Contributing Writer
T
he COVID-19 pandemic sparked the biggest change
that La Tonna Roberson, sales manager at Dallas-based
Roberson Printing & Graphics and TShirtShopDallas.
com, had seen in her shop in 20 years. " A year ago, 60%
of our sales came from in-store orders; 35% from email
and telephone; and only 5% came in via our e-commerce site, " she says.
" Today, our online sales are through the roof, at 80%. "
However, that sea change didn't happen without much effort and
many quick moves. When local lockdown orders came, Roberson's
team posted a pop-up button on the company's website: " Shop Our
P.14
Virtual Showroom Now. " Staff members hopped on Google Meet
to e-guide customers through the showroom with product closeups.
" Customers couldn't believe what we could do online, " she says.
" It's been a huge, huge hit. The days of doing business the old way
are outdated. With e-commerce, you sell products to anyone, anytime, anywhere - even in your sleep. "
Even though Roberson's offering in-person appointments again as
COVID-19 shows signs of subsiding and state governments loosen
safety-related restrictions and protocols, most of her customers still
choose to shop online. " That excites us, since we can focus more on
I M P R E S S I O N S M A G . C O M MAY 2021
14-18_IMP_0521_Innovation_E-Commerce_Feature.indd 14
4/15/21 3:50 PM
http://www.IMPRESSIONSMAG.COM
Impressions - May 2021
Table of Contents for the Digital Edition of Impressions - May 2021
Cover 1
Table of Contents
Masthead
First Impressions
From the Show Director
Overheard
First Look
Expo Scene
Decorator Innovation via E-Commerce
Innovation Q&A with Michelle Moxley
Intro to Spotlight Innovation
Niche Focus: Education Institutions
Sustainability Report
Shop Talk
TMD Embroidery Production
TMD Screen Printing Graphics & Design
TMD DTG
Classified/Ad Index
On Design
Impressions - May 2021 - CT1
Impressions - May 2021 - CT2
Impressions - May 2021 - Cover1
Impressions - May 2021 - Cover2
Impressions - May 2021 - Cover 1
Impressions - May 2021 - Table of Contents
Impressions - May 2021 - 3
Impressions - May 2021 - Masthead
Impressions - May 2021 - 5
Impressions - May 2021 - First Impressions
Impressions - May 2021 - From the Show Director
Impressions - May 2021 - Overheard
Impressions - May 2021 - 9
Impressions - May 2021 - 10
Impressions - May 2021 - First Look
Impressions - May 2021 - Expo Scene
Impressions - May 2021 - 13
Impressions - May 2021 - Decorator Innovation via E-Commerce
Impressions - May 2021 - 15
Impressions - May 2021 - 16
Impressions - May 2021 - 17
Impressions - May 2021 - 18
Impressions - May 2021 - Innovation Q&A with Michelle Moxley
Impressions - May 2021 - 20
Impressions - May 2021 - 21
Impressions - May 2021 - 22
Impressions - May 2021 - Intro to Spotlight Innovation
Impressions - May 2021 - 24
Impressions - May 2021 - 25
Impressions - May 2021 - 26
Impressions - May 2021 - 27
Impressions - May 2021 - Niche Focus: Education Institutions
Impressions - May 2021 - 29
Impressions - May 2021 - 30
Impressions - May 2021 - 31
Impressions - May 2021 - Sustainability Report
Impressions - May 2021 - 33
Impressions - May 2021 - 34
Impressions - May 2021 - 35
Impressions - May 2021 - Shop Talk
Impressions - May 2021 - 37
Impressions - May 2021 - TMD Embroidery Production
Impressions - May 2021 - 39
Impressions - May 2021 - 40
Impressions - May 2021 - TMD Screen Printing Graphics & Design
Impressions - May 2021 - 42
Impressions - May 2021 - 43
Impressions - May 2021 - 44
Impressions - May 2021 - TMD DTG
Impressions - May 2021 - 46
Impressions - May 2021 - Classified/Ad Index
Impressions - May 2021 - On Design
Impressions - May 2021 - Cover3
Impressions - May 2021 - Cover4
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https://www.nxtbook.com/nxtbooks/impressions/dd_2019
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https://www.nxtbook.com/nxtbooks/impressions/teamactive_2019fall
https://www.nxtbook.com/nxtbooks/impressions/201908
https://www.nxtbook.com/nxtbooks/impressions/20190607
https://www.nxtbook.com/nxtbooks/impressions/201905
https://www.nxtbook.com/nxtbooks/impressions/201904
https://www.nxtbook.com/nxtbooks/impressions/201903
https://www.nxtbook.com/nxtbooks/impressions/teamactive_2019spring
https://www.nxtbook.com/nxtbooks/impressions/201902
https://www.nxtbook.com/nxtbooks/impressions/201901
https://www.nxtbook.com/nxtbooks/impressions/201812
https://www.nxtbook.com/nxtbooks/impressions/dd_2018
https://www.nxtbook.com/nxtbooks/impressions/201810
https://www.nxtbook.com/nxtbooks/impressions/201809
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2018fall
https://www.nxtbook.com/nxtbooks/impressions/201808
https://www.nxtbook.com/nxtbooks/impressions/201806
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https://www.nxtbook.com/nxtbooks/impressions/201804
https://www.nxtbook.com/nxtbooks/impressions/201803
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2018spring
https://www.nxtbook.com/nxtbooks/impressions/201802
https://www.nxtbook.com/nxtbooks/impressions/201801
https://www.nxtbook.com/nxtbooks/impressions/201712
https://www.nxtbook.com/nxtbooks/impressions/201710
https://www.nxtbook.com/nxtbooks/impressions/201709
https://www.nxtbook.com/nxtbooks/impressions/201708
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2017fall
https://www.nxtbook.com/nxtbooks/impressions/20170607
https://www.nxtbook.com/nxtbooks/impressions/201705
https://www.nxtbook.com/nxtbooks/impressions/201704
https://www.nxtbook.com/nxtbooks/impressions/201703
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2017spring
https://www.nxtbook.com/nxtbooks/impressions/201702
https://www.nxtbook.com/nxtbooks/impressions/201701
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer
https://www.nxtbook.com/nxtbooks/impressions/201612
https://www.nxtbook.com/nxtbooks/impressions/201610
https://www.nxtbook.com/nxtbooks/impressions/201609
https://www.nxtbook.com/nxtbooks/impressions/201608
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2016fall
https://www.nxtbook.com/nxtbooks/impressions/20160607
https://www.nxtbook.com/nxtbooks/impressions/201605
https://www.nxtbook.com/nxtbooks/impressions/201604
https://www.nxtbook.com/nxtbooks/impressions/201603
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2016spring
https://www.nxtbook.com/nxtbooks/impressions/201602
https://www.nxtbook.com/nxtbooks/impressions/201601
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_201512
https://www.nxtbook.com/nxtbooks/impressions/201512
https://www.nxtbook.com/nxtbooks/impressions/digitaldecorator_2015fall
https://www.nxtbook.com/nxtbooks/impressions/201510
https://www.nxtbook.com/nxtbooks/impressions/201509
https://www.nxtbook.com/nxtbooks/impressions/201508
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2015fall
https://www.nxtbook.com/nxtbooks/impressions/20150607
https://www.nxtbook.com/nxtbooks/impressions/digitaldecorator_2015summer
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_201506
https://www.nxtbook.com/nxtbooks/impressions/201504
https://www.nxtbook.com/nxtbooks/impressions/201503
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2015spring
https://www.nxtbook.com/nxtbooks/impressions/201502
https://www.nxtbook.com/nxtbooks/impressions/201501
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_201412
https://www.nxtbook.com/nxtbooks/impressions/201412
https://www.nxtbook.com/nxtbooks/impressions/201410
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_2014fall
https://www.nxtbook.com/nxtbooks/impressions/201409
https://www.nxtbook.com/nxtbooks/impressions/201408
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2014fall
https://www.nxtbook.com/nxtbooks/impressions/digitaldecorator_2014summer
https://www.nxtbook.com/nxtbooks/impressions/20140607
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_2014spring
https://www.nxtbook.com/nxtbooks/impressions/201404
https://www.nxtbook.com/nxtbooks/impressions/201403
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2014spring
https://www.nxtbook.com/nxtbooks/impressions/201402
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201401
https://www.nxtbook.com/nxtbooks/nielsen/impressions_sportsfanretailer_201312
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https://www.nxtbook.com/nxtbooks/nielsen/impressions_201303
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2013spring
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https://www.nxtbook.com/nxtbooks/nielsen/impressions_201301
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201212
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20121011
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2012fall
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