Impressions - March 2023 - 28
other elements. "
Fortunately, while these two goals-efficiency
and job satisfaction-may at first blush seem
worlds apart, they are not only compatible,
but in many ways two sides to the same coin.
" If you understand what being efficient is, it
has a tremendous number of secondary benefits, "
Coudray says. " When you have more
time to think, you have more time to refine
what you're doing. You make better decisions.
You choose different kinds of work instead of
just taking anything to pay the bills. "
" Take a look at the orders coming in, " says
Atkinson. " If you want to be more efficient,
why are you working on jobs that are not profitable
or hard to do? If you remove those,
imagine how much time you'll have for more
profitable work? "
One way to assess the profitability of your
work, Atkinson says, is to value each piece of
equipment. " Are you making $300, $500 or
even $1,000 per hour? Total up all the jobs
you produce on one machine for a month.
Then figure out the employee hours for the
entire crew on that machine. "
By way of an example, Atkinson says,
" Let's say your machine printed 60 jobs totaling
$51,243.82 worth of sales and employee
time was 153.27 hours. What you end up with
is $51,243.82 divided by 153.27 hours, equaling
$334.34 per hour. Imagine if you could find
clients who better valued your services and
creativity and were willing to pay enough to
earn $500 an hour? 153.27 hours x $500 per
hour = $76,635.00. The result is $25,391.18
more for the same amount of work.
Ultimately, Atkinson says, " The place to
start is to prioritize what kind of work you
want to do. This goes back to a topic I am
always talking about which is business plans.
You should know your target customer. It's the
one who pays you double what everyone else
does you want to be working with. "
Make sure the work you're doing is the kind
of work that will earn you the most profit.
No Judgement Zone
Observing your staff is key to successfully conducting an evaluation with an eye to improving efficiency.
However, as you do so, as much as possible, you want to avoid making staff feel uncomfortable or judged.
" It's been my experience in the 40-plus years I have been doing this that the people doing the work know
what needs to change. So, when you show up, they know things are going to get better or worse. They're not
going to stay the same, " says Mark Coudray, principal of Coudray Growth Technologies.
" I use a technique that is non-confrontational, " Coudray says. " It doesn't make any kind of assumption or
judgment about employee performance. The way it works is you choose one person in an area to approach
and talk to them one on one. "
As you are asking your questions, Coudray suggests employing phrases like, " Help me understand why you
are loading shirts this way? " They might respond, " That was how I was trained to do it, " after which you can
ask them whether or not it is truly important to do it this way or whether there might not be a better way of
accomplishing the same thing.
" What I have found is it causes the employee to connect the dots. If they can't tell you why it's important,
they realize it is helping the consultant understand how it can be improved. The goal is for it to feel like an
open, collaborative dialogue. Everyone feels like they are being heard, " Coudray says.
" Mirror or repeat back what they said to ensure you correctly understood. This allows you to get valuable
information without introducing your own point of view, " he says, adding, " What you want to avoid is [what
is known as 'confirmation bias,' a situation in which you suggest what you think is the right answer, but in
reality, it's not what is happening, " .
P.28
ImpressionsMagazine.com March 2023
http://www.ImpressionsMagazine.com
Impressions - March 2023
Table of Contents for the Digital Edition of Impressions - March 2023
Impressions - March 2023 - CT1
Impressions - March 2023 - CT2
Impressions - March 2023 - Cover1
Impressions - March 2023 - Cover2
Impressions - March 2023 - 1
Impressions - March 2023 - 2
Impressions - March 2023 - 3
Impressions - March 2023 - 4
Impressions - March 2023 - 5
Impressions - March 2023 - 6
Impressions - March 2023 - 7
Impressions - March 2023 - 8
Impressions - March 2023 - 9
Impressions - March 2023 - 10
Impressions - March 2023 - 11
Impressions - March 2023 - 12
Impressions - March 2023 - 13
Impressions - March 2023 - 14
Impressions - March 2023 - 15
Impressions - March 2023 - 16
Impressions - March 2023 - 17
Impressions - March 2023 - 18
Impressions - March 2023 - 19
Impressions - March 2023 - 20
Impressions - March 2023 - 21
Impressions - March 2023 - 22
Impressions - March 2023 - 23
Impressions - March 2023 - 24
Impressions - March 2023 - 25
Impressions - March 2023 - 26
Impressions - March 2023 - 27
Impressions - March 2023 - 28
Impressions - March 2023 - 29
Impressions - March 2023 - 30
Impressions - March 2023 - 31
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Impressions - March 2023 - 33
Impressions - March 2023 - 34
Impressions - March 2023 - 35
Impressions - March 2023 - 36
Impressions - March 2023 - 37
Impressions - March 2023 - 38
Impressions - March 2023 - 39
Impressions - March 2023 - 40
Impressions - March 2023 - 41
Impressions - March 2023 - 42
Impressions - March 2023 - 43
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Impressions - March 2023 - 45
Impressions - March 2023 - 46
Impressions - March 2023 - 47
Impressions - March 2023 - 48
Impressions - March 2023 - Cover3
Impressions - March 2023 - Cover4
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https://www.nxtbook.com/emerald/impressions/20240809S
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https://www.nxtbook.com/nxtbooks/impressions/20210102
https://www.nxtbook.com/nxtbooks/impressions/202012
https://www.nxtbook.com/nxtbooks/impressions/dd_fall2020
https://www.nxtbook.com/nxtbooks/nxtbook_bhtest/impwessons
https://www.nxtbook.com/nxtbooks/impressions/20201011
https://www.nxtbook.com/nxtbooks/impressions/202009
https://www.nxtbook.com/nxtbooks/impressions/teamactive_2020fall
https://www.nxtbook.com/nxtbooks/impressions/202008
https://www.nxtbook.com/nxtbooks/impressions/20200607
https://www.nxtbook.com/nxtbooks/impressions/202005
https://www.nxtbook.com/nxtbooks/impressions/dd_2020
https://www.nxtbook.com/nxtbooks/impressions/202004
https://www.nxtbook.com/nxtbooks/impressions/202003
https://www.nxtbook.com/nxtbooks/impressions/202002
https://www.nxtbook.com/nxtbooks/impressions/202001
https://www.nxtbook.com/nxtbooks/impressions/201912
https://www.nxtbook.com/nxtbooks/impressions/dd_2019
https://www.nxtbook.com/nxtbooks/impressions/201910
https://www.nxtbook.com/nxtbooks/impressions/201909
https://www.nxtbook.com/nxtbooks/impressions/teamactive_2019fall
https://www.nxtbook.com/nxtbooks/impressions/201908
https://www.nxtbook.com/nxtbooks/impressions/20190607
https://www.nxtbook.com/nxtbooks/impressions/201905
https://www.nxtbook.com/nxtbooks/impressions/201904
https://www.nxtbook.com/nxtbooks/impressions/201903
https://www.nxtbook.com/nxtbooks/impressions/teamactive_2019spring
https://www.nxtbook.com/nxtbooks/impressions/201902
https://www.nxtbook.com/nxtbooks/impressions/201901
https://www.nxtbook.com/nxtbooks/impressions/201812
https://www.nxtbook.com/nxtbooks/impressions/dd_2018
https://www.nxtbook.com/nxtbooks/impressions/201810
https://www.nxtbook.com/nxtbooks/impressions/201809
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2018fall
https://www.nxtbook.com/nxtbooks/impressions/201808
https://www.nxtbook.com/nxtbooks/impressions/201806
https://www.nxtbook.com/nxtbooks/impressions/201805
https://www.nxtbook.com/nxtbooks/impressions/201804
https://www.nxtbook.com/nxtbooks/impressions/201803
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2018spring
https://www.nxtbook.com/nxtbooks/impressions/201802
https://www.nxtbook.com/nxtbooks/impressions/201801
https://www.nxtbook.com/nxtbooks/impressions/201712
https://www.nxtbook.com/nxtbooks/impressions/201710
https://www.nxtbook.com/nxtbooks/impressions/201709
https://www.nxtbook.com/nxtbooks/impressions/201708
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2017fall
https://www.nxtbook.com/nxtbooks/impressions/20170607
https://www.nxtbook.com/nxtbooks/impressions/201705
https://www.nxtbook.com/nxtbooks/impressions/201704
https://www.nxtbook.com/nxtbooks/impressions/201703
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2017spring
https://www.nxtbook.com/nxtbooks/impressions/201702
https://www.nxtbook.com/nxtbooks/impressions/201701
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer
https://www.nxtbook.com/nxtbooks/impressions/201612
https://www.nxtbook.com/nxtbooks/impressions/201610
https://www.nxtbook.com/nxtbooks/impressions/201609
https://www.nxtbook.com/nxtbooks/impressions/201608
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2016fall
https://www.nxtbook.com/nxtbooks/impressions/20160607
https://www.nxtbook.com/nxtbooks/impressions/201605
https://www.nxtbook.com/nxtbooks/impressions/201604
https://www.nxtbook.com/nxtbooks/impressions/201603
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2016spring
https://www.nxtbook.com/nxtbooks/impressions/201602
https://www.nxtbook.com/nxtbooks/impressions/201601
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_201512
https://www.nxtbook.com/nxtbooks/impressions/201512
https://www.nxtbook.com/nxtbooks/impressions/digitaldecorator_2015fall
https://www.nxtbook.com/nxtbooks/impressions/201510
https://www.nxtbook.com/nxtbooks/impressions/201509
https://www.nxtbook.com/nxtbooks/impressions/201508
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2015fall
https://www.nxtbook.com/nxtbooks/impressions/20150607
https://www.nxtbook.com/nxtbooks/impressions/digitaldecorator_2015summer
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_201506
https://www.nxtbook.com/nxtbooks/impressions/201504
https://www.nxtbook.com/nxtbooks/impressions/201503
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2015spring
https://www.nxtbook.com/nxtbooks/impressions/201502
https://www.nxtbook.com/nxtbooks/impressions/201501
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_201412
https://www.nxtbook.com/nxtbooks/impressions/201412
https://www.nxtbook.com/nxtbooks/impressions/201410
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_2014fall
https://www.nxtbook.com/nxtbooks/impressions/201409
https://www.nxtbook.com/nxtbooks/impressions/201408
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2014fall
https://www.nxtbook.com/nxtbooks/impressions/digitaldecorator_2014summer
https://www.nxtbook.com/nxtbooks/impressions/20140607
https://www.nxtbook.com/nxtbooks/impressions/sportsfanretailer_2014spring
https://www.nxtbook.com/nxtbooks/impressions/201404
https://www.nxtbook.com/nxtbooks/impressions/201403
https://www.nxtbook.com/nxtbooks/impressions/teamspirit_2014spring
https://www.nxtbook.com/nxtbooks/impressions/201402
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201401
https://www.nxtbook.com/nxtbooks/nielsen/impressions_sportsfanretailer_201312
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201312
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20131011
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201309
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201308
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2013fall
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20130607
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201304
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201303
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2013spring
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201302
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201301
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201212
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20121011
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2012fall
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20120809
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20120607
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201204
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201203
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2012spring
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201202
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201201
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201112
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20111011
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20110809
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2011fall
https://www.nxtbook.com/nxtbooks/nielsen/impressions_20110607
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201104
https://www.nxtbook.com/nxtbooks/nielsen/impressions_201103
https://www.nxtbook.com/nxtbooks/nielsen/impressions_teamspirit_2011spring
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