Kitchen & Bath Business/KBISJanuary/February 2023 - KBIIS38

Sponsored by
WEDNESDAY, FEBRUARY 1
9:15 AM - 10:15 AM
LVCC: ROOM N-258
FORMAT: HYBRID
The Recession-Proof Kitchen and Bath Company
Fred Reikowsky, Legacy Business Leaders LLC
TRACK: GROW YOUR BUSINESS
In the rapidly changing and unpredictable times we live in, three
unyielding principles stand out as a Kitchen and Bath Professional's
frontline defense. This session unpacks those principles and delivers a
blueprint for embracing and implementing strategic changes that ensure
not just survival, but the ability to thrive in spite of ever-present threats
and challenges. Add to that the ongoing (and perhaps imminent) threat
of economic recession, K & B Professionals are faced with a mandate
to create sub-cultures of proactive problem solving, fueled by inspired
people devoted to the cause and willing to go the extra mile. In short,
this is the way of the future for business owners committed to winning
long-term.Find out how to proactively address marketplace uncertainty
and implement a strategy that will establish your company as an industry
leader and create signifi cant competitive advantage!
9:15 AM - 10:15 AM
LVCC: ROOM N-260
FORMAT: HYBRID
What We Have Learned From Our Experiences With Supply
Chain Issues - Covid19 Delays, Customer Interaction Changes
and What to do Going Forward
John Valente, Manufacturers Rep Group, Inc.
TRACK: GROW YOUR BUSINESS
Take our experiences over the last 2 years and learn how to navigate
the " New Normal " with customers, contractors, suppliers that will
assure profi table jobs with high margins. We will discuss methods on
how to educate consumers on how our industry has changed, how
their expectations of project fl ow and completion times needs to be
augmented, and most importantly how they, the consumer must work
with everyone as a partner.
9:15 AM - 10:15 AM
LVCC: ROOM N-247
FORMAT: HYBRID
TRANSITIONAL DESIGN STYLE
Paula Kennedy, CMKBD, Timeless Kitchen Design LLC
TRACK: DESIGN
Contemporary, traditional, or, is it transitional? The struggle is real
in our industry. If you ask 10 designers, you may get 10 diff erent
answers. Transitional design style is the often-misunderstood
middle child. However, it is a huge category and could also be
called the catch-all category. I teach interior design students that
there are three over arching categories and then dive into the
subcategories underneath each. We will explore features, elements
of design, principles of design, materials and details that make up
transitional design. By comparing and contrasting together with other
participants you'll learn how to easily identify your client's style and
how the architecture of the residence plays a part as well. If you've
never been able to defi ne it when asked by your clients, you'll leave
this class with a much greater understanding, and I hope, a new
appreciation for this legitimate and quickly growing design category.
38 KBIS.com
11:00 AM - 12:00 PM
LVCC: ROOM N-247
FORMAT: HYBRID
Go Deep - The Playbook for Lifelong Customer Loyalty
Ben Freeman, Ben Freeman and Associates
TRACK: CUSTOMER SERVICE
In a world inundated with instant gratifi cation and ceaseless
competition for your attention, retaining customers has never been
harder. Customers have been trending to more online buying patterns
over the past decade, even prior to a global shutdown. Since COVID,
consumers are now evaluating every company they have worked with
in the past, and are deciding whether or not they want to continue to
do business with them in the future. If your business has a foundation
of weak relationships, it has never been easier for your customers to
switch to a competitor. During this customized, story-fi lled keynote,
Ben Freeman delivers insights into the minds of consumers from
over 50,000 interviews he has personally conducted over 20 years in
business and private practice. Your audience will learn what types
of interactions truly matter to customers, what keeps them coming
back, and why they can't stop referring you to others. Attendees will
gain actionable skills designed to immediately build quality, longlasting
business relationships, while simultaneously providing a
catalyst for new growth and profi t.
11:00 AM - 12:00 PM
LVCC: ROOM N-258
FORMAT: HYBRID
Selling to Design by NOT Designing to Sell
Jan Neiges, CMKBD, Jan Neiges CKD LLC
TRACK: GROW YOUR BUSINESS
If you answer YES to any of these questions...then you NEED to learn
how to Sell to Design by NOT Designing to Sell.
Do you spend more than 2 hours converting a prospect to a Client?
Do you spend hours to create a design in order to quote before you
even get a commitment that the Client is going to buy from you?
Do you fi nd that you are so busy you don't have time for yourself?
Are you stressed because you feel that your projects and Clients
manage you?
Are you struggling to fi nd time to follow up on leads?
Is your closing ratio below 90%?
As a kitchen and bath designer, Jan Neiges will share her process
on how Selling to Design by NOT Designing to Sell has consistently
increased her closing ratio and how she quickly earns design fees
within a 2 hour investment of time before she puts pencil to paper to
design. She will provide examples of the documents she shares with
her clients, explain the communication process she uses that turns
the prospect into a client and discuss the importance of why and how
our role in the Design process needs to change in order to succeed.
She is a dynamic speaker, high energy and guarantees that you will have
at least 1 take-a-away if not more. that can take you to the next level of
success. See what others have said;
" The " realness " & honesty of Jan is amazing "
" The on the spot advice for any situation that may arise in closing our jobs. "
" Really liked how she allowed open questions at anytime during the
meeting. "
http://www.KBIS.com
Kitchen & Bath Business/KBISJanuary/February 2023

Table of Contents for the Digital Edition of Kitchen & Bath Business/KBISJanuary/February 2023
