Kitchen & Bath Business July/August 2024 - 38

KBIS 2024
Thinking Outside the Box
This year's Voices from the Industry sessions covered everything from how to kick troublesome
clients to the curb, design rules you can do without and project mistakes to avoid
By CHELSIE BUTLER
HOW TO FIRE A CLIENT WHILE
MAINTAINING YOUR COOL
Elizabeth P. Lord, CMKBD, of Elizabeth
P. Lord Residential Design LLC and Gina
D'Amore Bauerle of D'Amore Interiors discuss
how to let a taxing client go tactfully so you can
move into the next - less-stressful - project.
RECOGNIZING RED FLAGS
* Unrealistic Budgets. Clients who try to save
money however they can by purchasing items
online, choosing a cheap contractor and questioning
every decision.
* Impractical Expectations. Realistic expectations
need to be set from the start, including
the timeline and what the designer's responsibilities
are.
* Lack of Boundaries. Calling outside of work
hours in non-emergency situations and expecting
immediate responses.
* Bad Vibes. The client's personality may be a
conflict if they are not honest about details,
not respectful to you or the decision makers
are at odds.
* Complaints About a Previous Designer.
This is an issue if there are not justified details,
which may mean the client will devalue your
services.
* Asking to Revise the Contract. Sometimes
clients want to see how much they can get away
with and show superiority.
Lord and Bauerle suggest providing some
The Interiology team was given
free reign by the clients with the
design of this large primary bath.
The soaking tub fills the unused
space in the middle of the room,
providing a double shower with
dual access, his and her vanities
and a private toilet room. Photo
credit: Jared Kuzia Photography
good news about the project before having these
tough conversations and to be professional rather
than emotional. Be clear about your goal for
the discussion and stand your ground.
In any of the above situations, you can simply
state that you run your business in a certain way
with set processes that have worked for other clients
but that you understand they may not work
for this client. You can suggest they seek out a
professional who can make their adjustments but
38
/ JULY-AUGUST 2024

Kitchen & Bath Business July/August 2024

Table of Contents for the Digital Edition of Kitchen & Bath Business July/August 2024

Kitchen & Bath Business July/August 2024 - Intro
Kitchen & Bath Business July/August 2024 - Cover1
Kitchen & Bath Business July/August 2024 - Cover2
Kitchen & Bath Business July/August 2024 - 1
Kitchen & Bath Business July/August 2024 - 2
Kitchen & Bath Business July/August 2024 - 3
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Kitchen & Bath Business July/August 2024 - Cover3
Kitchen & Bath Business July/August 2024 - Cover4
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