Pizza Today - September 2023 - 26

OPERATIONS
Carryout and Delivery Done Right
Focus on key areas to make DELCO work for you
By Michael Androw Photo Josh Keown
E
veryone loves coming
to your restaurant.
There is a wonderful
atmosphere and
ambiance, the food is fantastic,
and the service is absolutely
impeccable. Unfortunately, the
realities of life do not always allow
your customers the time to devote
to such an experience. In many
markets families can make up a
large segment of your customer
base, and when it comes to families
that means kids and their never26
/ PIZZATODAY.COM / SEPTEMBER 2023
ending activities. You name it,
basketball, soccer, little league,
hockey, swimming, dance, it's always
something. They still love your food,
but they just don't have the time to
come sit and enjoy it. This is where
carryout and delivery become an
integral part of your restaurant's
operation. It is impossible to
recreate that same dining experience
of your restaurant in someone's
home, but you sure can try your best
to do so. Let's explore a few areas in
which you should focus.
Ordering
When the server comes to the
table at your restaurant they are
fully trained on all aspects and
ingredients of your menu. They can
answer almost any question thrown
at them.
When the customer calls to order
carryout it is important to make sure
that you have not cut any corners
on training when it comes to the
staff members that are answering
those phones. Though they often
tend to be younger staff members

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Pizza Today - September 2023

Table of Contents for the Digital Edition of Pizza Today - September 2023

Pizza Today - September 2023 - CT1
Pizza Today - September 2023 - CT2
Pizza Today - September 2023 - Cover1
Pizza Today - September 2023 - Cover2
Pizza Today - September 2023 - 3
Pizza Today - September 2023 - 4
Pizza Today - September 2023 - 5
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Pizza Today - September 2023 - 7
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Pizza Today - September 2023 - 51
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Pizza Today - September 2023 - 53
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Pizza Today - September 2023 - 55
Pizza Today - September 2023 - 56
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Pizza Today - September 2023 - 58
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Pizza Today - September 2023 - Cover3
Pizza Today - September 2023 - Cover4
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