Security Sales & Integration August 2021 - 36

Management
2021 Wholesale
Monitoring Roundtable
fect major areas within our customer pool, we
kept staffing and security at a 99% utilization
ratio and continued to do our job.
Working from
home has brought
significant
challenges but
has also provided
unique
opportunities to
change how things
are done.
- William Niles,
Brinks Home
What are some of the latest
technological changes/improvements
within your facilities?
Peggy Page, Strategic Account Manager,
STANLEY Security Wholesale Monitoring:
We are currently launching interactive video
monitoring. Trained professionals at the STANLEY
Security Monitoring Center review alerts
from onsite security panels or camera analytics
to visually confirm if an intrusion attempt is
taking place and then follow customer-directed
protocols for handling the alarms including notifying
law enforcement or other first responders.
This service is a very cost-effective way to
eliminate nuisance alarms and ensure that your
customers are only alerted when events truly require
their attention.
Mayer: Layered-in webcam interfaces and live
screen views so our operations management
team can better support our dispatch monitors
that are both local and remote. We leveraged
proprietary technology to communicate with
the remote team. We also built out additional
workstations to enable social distancing for
those working in our facilities. We can monitor
the monitors visually and audibly at all times
regardless of their being onsite or remote.
Morgan Hertel, Vice President of Technology
& Innovation, Rapid Response Monitoring:
Following a three-year project with IBM,
Dell and Microsoft, our mirrored datacenter
environments in our Rapid East location in
Syracuse, N.Y., and Rapid West in Corona, Calif.,
are now running on Dell's VxRail Hyper
Converged Virtual Platform with storage utilizing
the latest NVMe solid-state technology
paired with Microsoft's latest version of SQL
Server. Each piece of this upgrade is individually
significant; however, the combination results
in a technology environment that's specifically
designed, tested and optimized for high availability
and scalable processing.
Oppenheim: This year, we completed our migration
to the next generation alarm monitoring
platform MAS EX. We have been a user of
MAStermind monitoring for almost two decades,
and the move to EX has given us even
more capabilities and flexibility while still relying
on the most robust and reliable automation
platform in the industry.
Our award-winning Alert Message mobile
app and platform has also been a great success;
more than 80% of our partners have started
using this custom group chat service, and they
have all seen their false alarm dispatch rates decrease
dramatically. Developed in-house, Alert
Message allows subscribers to chat with other
contact list members and collectively decide
how to handle an alarm situation.
Our innovative Brighton mPERS and IoT
platform continues to gain new capabilities.
Brighton is unique in the industry, allowing
partners to quickly integrate new mPERS, IoT
and security products with our monitoring
platform in as little as a few weeks. Brighton
provides a powerful, well documented suite
of APIs allowing developers of today's cutting-edge
products a simple way to create a reliable,
robust connection with our monitoring
center and specialists.
Interactive video monitoring continues to become
a bigger part of our business and a driver
of increased RMR for partners. We are currently
implementing Cloud-based analytics on our Immix
CS monitoring platform, which is fully integrated
with our MAStermind EX automation
system. These analytic solutions provide additional
flexibility to offer video solutions in challenging
situations while continuing to support a
wide variety of systems and manufacturers.
McMullen: In the past year, we've reinvested
millions in our infrastructure. This includes
STANLEY bills its Dealer
Portal as a one-stop shop for
independent alarm firms to
get info on services, vendor
partners & discounts, custom
marketing materials and more.
36
Security Sales & Integration AUGUST 2021
things like new generators, UPS units, upgraded
phone switches, firewalls, routers, SD-WAN
networking equipment, upgraded IVR, VMWare
upgrades, blade servers, hardware and
software for cybersecurity, custom software integrations,
and new and redundant communications
paths. We have upgraded all critical systems
from solid-state hard drives for speed and
reliability, HIPPA certification, SOC2 recertifisecuritysales.com
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Security Sales & Integration August 2021

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