Security Sales & Integration August 2021 - 44

Original Research
2021 SSI Monitoring
Deep Dive
Total Number Monitored Accounts
This research
compiles and
breaks down
statistics from
a wide variety
of professional
installing security
firms across
the nation that
contract with
wholesale thirdparty
monitoring
centers.
Residential
6,697
Commercial
5,655
The average number of monitored residential customers among responding
dealers tops 6,000, or 16% more than commercial clients. Both figures
are higher than in 2020. Some commercial customers have their own
security operations centers and therefore keep their monitoring in-house.
Pandemic Impact on
Staffing and Operations
Pandemic Impact on Customer
Challenges & Attrition
Substantial
5%
None
17%
No impact
24%
Minor
18%
Significant
20%
Minimal
25%
Moderate
33%
Nearly six in 10 respondents (58%) indicated
the pandemic had at least a moderate
impact on operations. Still, almost one in
four cited no impact.
Moderate
30%
As consequence of the pandemic, more than
one in four (28%) respondents report experiencing
a significant to substantial impact on their
company's customer base and attrition. The
most common choice was a moderate impact.
STANLEY Security: A Personalized Approach to Wholesale Monitoring
▶ Dealers
have
increasingly
opted for a
wholesale
alarm monitoring
model
over the past several years.
As a result, the wholesale
monitoring segment has
dramatically expanded. With
more options for wholesale
monitoring providers than
ever before, dealers should
conduct a thorough vetting
process to select a quality
partner that will best fit
their needs.
For decades, STANLEY
Security Wholesale Monitoring
has been working
with dealers to provide the
best products and services
at the best price. STANLEY
Security serves a wide range
of dealers - from startups to
scaling companies to those
preparing an exit strategy.
Our team understands
that upscaling a company's
operations can lead to
eroding margins. STANLEY
Security leverages its longstanding
relationships with
vendors to help its dealers
maximize profits.
By working with a wholesale
monitoring provider,
dealers can access more opportunities
to deliver services
that produce a steady stream
of recurring monthly revenue.
Dependable RMR equates to
the ability to extract more
value from each sale and
offer customers enhanced
services that increase their
overall level of security while
potentially reducing operational
costs.
Along with the potential
for cost savings, quality
of service is a significant
determining factor for
businesses in need of
wholesale monitoring. This
is one of the many reasons
STANLEY Security remains a
leading provider of wholesale
monitoring services,
as it provides customized
solutions and a personalized
approach for independent
alarm dealers.
STANLEY Security continues
to provide best-in-class
technology and value-added
programs for all phases of a
dealer's business lifecycle in
a growing market. Our emphasis
on long-term dealer
investment and commitment
to customer success is what
keeps STANLEY Security
at the forefront of the wholesale
monitoring services
industry. - Peggy Page,
Strategic Account Manager,
STANLEY Security
Wholesale Monitoring
Substantial
6%
Significant
22%
44
Security Sales & Integration AUGUST 2021
securitysales.com
http://www.securitysales.com
Security Sales & Integration August 2021

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