Security Sales & Integration December 2021 - 35

2021 SSI Supplier Stellar Service Award Winners
MANUFACTURER CATEGORIES
CUSTOMER SERVICE
GOLD: Openpath
Openpath, a Motorola Solutions company,
was founded with the mission to enhance
safety and security in the modern workplace
while reducing friction for end users. Fueled
by the frustration of our own experiences as
users - toting around a gaggle of diff erent
keycards to access diff erent doors in our work
environments - we wanted to transform the
access control industry by leveraging Cloud,
mobile and edge-computing technologies. This
allowed us to constantly focus on the user
experience of our customers across every part
of the business, from engineering and product
design to marketing, sales and customer support.
- James Segil, Vice President, Access
Control at Motorola Solutions
2021
STELLAR
SERVICE
SILVER WINNER
BEST DEALER PROGRAM/INCENTIVES
2021
STELLAR
SERVICE
SILVER: Resideo
BRONZE: Alarm.com
SILVER WINNER
TRAINING PROGRAMS
2021
STELLAR
SERVICE
GOLD WINNER
CUSTOMER SERVICE
questions and provide education to our customers. Instead of relying on call
scripts, we provide high level and ongoing education for our techs. They're not
only experts on our system, they're also knowledgeable about networking, and
the requirements for thousands of cameras the Eagle Eye Cloud VMS supports.
Lastly, we create and maintain a positive culture and supportive environment
for our tech support team members. - Dean Drako, CEO & Founder, Eagle
Eye Networks
2021
STELLAR
SERVICE
BRONZE WINNER
RMR SUPPORT PROGRAMS
TECHNICAL SUPPORT
GOLD: Eagle Eye Networks
At Eagle Eye Networks, we are committed to
supporting our customers with courteous,
professional and personal service. We don't
have call queues or phone trees. When a
customer calls they get a live person, a highly
trained technician who takes as much time
as necessary to resolve problems, answer
SILVER: Alarm.com
BRONZE: Brivo
2021
LEAD GENERATION
STELLAR
SERVICE
ADI
GOLD: Alarm.com
Alarm.com leverages sophisticated targeting to drive quality leads to our partners.
Through continuous optimization, we work closely to monitor results and
ensure we are targeting prospective customers
that have intent to consider and purchase. We tap
into user research to inform key decision points
along the journey and continuously optimize
based on these insights and learnings, providing
our partners with more quantity and quality
leads. - Kathleen Coney, Director, Consumer &
Brand Marketing, Alarm.com
SILVER: Resideo
2021
STELLAR
SERVICE
GOLD WINNER
E
TECHNICAL SUPPORT
BRONZE: Nice / HySecurity
Nice | HySecurity distinguishes itself from
competitors because we keep customers at the
2021
SITE
securitysales.com
TRAINING PROGRAMS
STELLAR
SERVICE
SILVER WINNER
DECEMBER 2021 Security Sales & Integration 35

http://www.Alarm.com http://www.Alarm.com http://www.Alarm.com http://www.Alarm.com http://www.Alarm.com http://www.securitysales.com

Security Sales & Integration December 2021

Table of Contents for the Digital Edition of Security Sales & Integration December 2021