Security Sales & Integration December 2021 - 36

2021
STELLAR
SERVICE
AWARDS
center of everything we do, and that
starts at the very beginning when
a lead is fi rst received. From there,
we rely heavily on the expertise of
the amazing incredibly dedicated
and talented people on our team
who understand that as technology
advances, it is the human factor that must remain as a
central focus. Our success in lead generation and follow-through
is because we do not view our eff orts as B2B
or B2C, but B2H - Business to Human. - Mark Burson,
Vice President of Marketing & Product Management, Nice North America
STELLAR
SERVICE
SALES/MARKETING ASSISTANCE
GOLD: Resideo
STELLAR
SERVICE
SILVER: Hikvision
Our customers and resellers want dedicated
support for their security systems that goes
beyond the sale to ensure they implement the
most effi cient and cost-eff ective systems to
meet their specifi c needs and budgets. In a
challenging global supply chain environment,
Hikvision aims to make sure that we deliver
solutions that combine the best in performance
and value, and that our products are on the
shelves at distribution partner locations, readily
available for purchase. Hikvision also off ers a
dedicated technical support hotline, in addition to a growing
team of sales representatives, sales engineers and distribution
managers across the U.S. that are ready to support customers with product purchase
decisions, system design challenges, and installation and troubleshooting.
- John Xiao, Vice President Marketing, Hikvision USA
BRONZE: Alarm.com
RMR SUPPORT
PROGRAMS
GOLD: Resideo
SILVER: Alarm.com
STELLAR
SERVICE
BRONZE: ProdataKey
At PDK we are partner fanatics! This partner
focus keeps us aligned with what is most valuable. With direct feedback from
our partners, we are able to quickly adapt and improve. It's no secret that RMR
36
Security Sales & Integration DECEMBER 2021
STELLAR
SERVICE
SILVER: DMP
BRONZE: Hanwha Techwin
SHIPPING POLICIES
(NON-WARRANTY
RELATED)
GOLD: DSC/JCI
SILVER: Honeywell Security
Honeywell strives to deliver orders when the
customer requests their product. Using our
securitysales.com
is extremely important to the future of the
security industry. We recognize the necessity
of high value; not just to our partners but
to their customers as well. Satisfaction on
all levels leads to large RMR streams for our
partners that will last for many years to come.
- Dallan Labrum, Vice President of Sales &
Support, ProdataKey
WARRANTY POLICIES
GOLD: Napco
Thank you to Security Sales & Integration's
readers for honoring Napco with these three
Stellar Service Awards. For decades, we've
dedicated our business purely to helping
security professionals grow their business, by
creating the laborsaving and reliable solutions,
dealers, integrators and locksmiths today need
to succeed. Because they're professional-grade
and built to last, we can stand proudly behind
each one for the duration, and appreciate our
expanding dealer base out there, supporting us
by continuing to use Napco products - trying
and training on our new ones with confi dence,
everyday. - Judy Jones, Vice President of
Marketing, Napco Security Technologies
http://www.Alarm.com http://www.Alarm.com http://www.securitysales.com
Security Sales & Integration December 2021

Table of Contents for the Digital Edition of Security Sales & Integration December 2021
