Security Sales & Integration December 2021 - 44

2021
STELLAR
SERVICE
AWARDS
act with customers and our
industry peers. Whether virtual
or in-person, our tradeshow
presence is carefully designed
to help customers learn about
ADI's products and services offering that is available to help
them drive new sales opportunities. - Bob Appleby
SILVER: PSA
BRONZE: SES
CENTRAL STATION CATEGORIES
CUSTOMER SERVICE
2021
STELLAR
SERVICE
GOLD: COPS Monitoring
We have a profound respect for the
enormous trust our dealers place in
us to support their businesses and to
protect their hard-earned reputation.
More than just reliable technology,
redundancy, and fast response
times, our service is characterized by the laser focus we place on cultivating a team
of dedicated caring professionals who are always there as a lifeline when their
customers need us most. Being recognized for Best Customer Service by dealers and
integrators in SSI's Stellar Service Awards is an extraordinary honor that pays tribute
to the hard work and dedication of every one of our teammates. - Jim McMullen,
President, COPS Monitoring
SILVER: National Monitoring Center (NMC, Netwatch)
BRONZE: Rapid Response Monitoring Services
END-USER SUPPORT
GOLD: Criticom Monitoring Services (CMS)
CMS' superior end-user support
starts with the hiring and training
process. Our monitoring managers
are extremely selective when hiring
new representatives, followed by
training that goes beyond industry
standards. The CMS training
program is intensive, and " handson, "
meaning no online computer
modules. Quality is just as important
44
Security Sales & Integration DECEMBER 2021
SILVER: Acadian Monitoring
Acadian Monitoring Services looks for new and
innovative solutions to offer its dealer partners.
While we're part of a very large company we're
still very much a small division, thus we can
create special integrations with new products
or startup companies we believe in and that
some of our competitors might not have the
time or resources to devote to. We offer a
large number of unique services, such as video
concierge services and IoT device monitoring.
We recently implemented a vehicle tracking
product that allows us to offer fleet management
services to smaller companies. We also
provide a wide range of video services we can
customize to our dealers. - Michelle Trahan,
Division Coordinator, AMS
BRONZE: Quick Response
TECHNICAL SUPPORT
GOLD: NMC
SILVER: COPS
2021
STELLAR
SERVICE
BRONZE: CMS
CMS' dealer support team focuses solely on
providing customer service for dealers. Representatives
are available seven days a week
to assist via phone or email. Reps are specially
trained to help dealers manage their account
base, along with a dedicated tech support team
that is available to help with panel communications.
CMS also offers dealers access to an
securitysales.com
to us as response time. All calls are monitored for
quality assurance to make sure CMS operators
are living up to the high expectations we set.
MyAlarms.com is CMS' end-user account portal
that utilizes the same easy-to-use format as CMS
Compass and may be customized with an alarm
company's logo. - Jennifer Marshall, Marketing
& Communications Manager, CMS
2021
STELLAR
SERVICE
2021
STELLAR
SERVICE
http://www.MyAlarms.com http://www.securitysales.com
Security Sales & Integration December 2021

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