Security Sales & Integration December 2021 - 68

Original Research
2021 SSI Software
Deep Dive
Software Interface Usage
Tablet
16%
Top 9 Reasons for
Abandoning Software
1. Too many bugs/Didn't
work
2. Too expensive
3. Incompatible with other
software
4. Too complicated/
Difficult to use
5. Poor support from
software supplier
6. Company outgrew it
7. Lack of time to onboard
properly
8. Lack of buy-in by
employees
9. Required dedicated
hardware we could not
accommodate
The average integrator abandons
one piece of software
every 20 months.
Handheld/
mobile device
19%
Laptop in
the field
26%
Integrators want to be able to access their
software solutions in multiple ways both from
the office and in the field.
New Software Purchase Frequency
Every 9+ years
4%
PC or laptop
in office
39%
Every 6 to
8 years
6%
Every
3 to
5 years
30%
Every 2 years
26%
The average integrator buys a new piece of
software once every 20 months.
Software Effect on Profits
31% to
50%
boost
7%
51%+ boost
4%
No effect
6%
21% to
30% boost
13%
16% to
20% boost
15%
11% to 15%
boost
22%
1% to 5%
boost
14%
6% to 10%
boost
20%
The median increase in profit from using various
pieces of business management software is 13.4%.
System Surveyor: Saving Time and Increasing Sales Starts with a Digital Site Survey
▶ Most systems integrators
have a set process for
working with new customers:
Visit the customer, conduct
a site survey by taking pictures
with a cell phone, use
a paper floor plan to map
out where security systems
should be placed, then drive
back to the office to complete
a design and proposal
with their team.
This process takes hours,
if not days or weeks, and the
chance of missed information
is huge. Not to mention
the back-and-forth crushes
time-to-proposal and sales
win rates. Today's consumer
has high expectations to
get the right proposal the
first time. It is incumbent on
system integrators to provide
their customers with confidence
that they understand
their needs; a challenging
thing to do with manual
processes.
System Surveyor streamlines
the process, saving
time, money, and effort.
It's a collaborative, digital
system design platform
that allows you to capture
requirements, visualize and
co-design the perfect holistic
security system in less
than half the time. Integrators
that use the platform
report a 35% improvement
in time and efficiency savings
and a 20% increase in
sales wins.
Moreover, because of
better estimates and a " single
pane of glass " into customer
needs, they can also experience
a 10% improvement in
gross profit margin. System
Surveyor is also an open platform,
allowing any manufacturer
to make their product
catalog available for streamlined
system design and an
automated bill of materials.
Talk about a game-changer.
Get a free Starter account
with up to five team members
at SystemSurveyor.
com. - Maureen Carlson,
Co-Founder, VP of Sales &
Marketing
Multiple times
per year
8%
Once
per year
25%
68
Security Sales & Integration DECEMBER 2021
securitysales.com
http://www.securitysales.com
Security Sales & Integration December 2021

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