Security Sales & Integration January 2023 - 16

HOME AUTOMATION
▶ DALLAS - Parks Associates has released
a new whitepaper, " Control the
Network, Control the Costs: Solving
the Wi-Fi Problem in Home Security, "
developed in partnership with Johnson
Controls, that addresses the concurrent
increasing need and technical hurdles for
delivering reliable WiFi.
New research from Parks Associates
shows a growing demand for smart home
products through security system providers,
but technical challenges with WiFi
are pervasive. Just more than half of smart
home device owners report they experienced
a loss of wireless connectivity.
The whitepaper focuses the on rise in
demand for WiFi devices integrated with
security and smart home solutions, the
impact of poor WiFi network performance
on the professional install channel, and the
opportunity for dealers to own and manParks
Associates' research finds
customers want security dealers to
install more smart home devices but
connectivity remains an issue.
age the WiFi network remotely, which
would reduce their costs, limit truck rolls
and improve the user experience.
" Loss of wireless connectivity is the top
problem affecting owners of smart home
Ajax Systems Details New Security
& Smart Home Wares
▶ KYIV, UKRAINE - Ajax Systems recently held its fourth
annual Comfort Zone event and during the proceedings, the
company announced several new products in a range of categories
that include security and smart home.
As part of the international press event, Ajax touched upon
the invasion of its home country and the moves it had made to
relocate and maintain its daily operations. During the Comfort
Zone event Ajax Systems noted that it is employing a staff of
2,500 people that includes more than 500 engineers.
Additionally, the company stresses that it is finishing the
construction of a second factory in Turkey; it has increased its
production in the Ukraine by 30%; and its developers collaborated
on the Air Alert app to provide Ukrainians with a missile
alert system on a smartphone.
The company signed a distribution agreement with U.S.
wholesale distributor SS&Si Dealer Network earlier this year to
provide Ajax professional security systems to its customers.
The first of Ajax Systems' new products is a professional indoor
air quality monitor that measures CO2, temperature and
humidity levels. Ajax's introduced LightSwitch enables users
to control a wide range of illumination devices, both onsite
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Security Sales & Integration JANUARY 2023
CONTROLS INTERFACES AUDIO/VIDEO
Whitepaper Outlines Obstacles
to Integrating WiFi Devices
devices, and this has been consistent for
the past four years, " says Jennifer Kent,
vice president, research, Parks Associates.
" Interest in network services doubled
from 2020 to 2021, and it strongly correlates
with the total number of smart
home devices owned - the greater the
number of devices owned, the higher the
interest in these services. Dealers are in a
strong position to help support, and consumers
show a strong willingness to pay
for a bundle of advanced network monitoring
services. "
Dealers report that smart home devices
can also bring additional RMR and increase
customer stickiness. Cutting attrition
in half would add additional money
to the bottom line, and a simple and more
reliable user experience with integrated
smart home devices can help retain customers,
according to Parks Associates.
and remotely through Ajax apps.
The company also launched the FireDetect2 line of smoke
detectors as well as the WaterStop water shutoff valve with
remote control for leak detection.
Snap One Adds Remote Support Specialist Parasol
▶ CHARLOTTE, N.C. - Snap One announces it has acquired
Parasol, a 24/7 remote support service based on Snap's OvrC
platform, creating new opportunities for integrators to focus
on running their business while increasing profitability, productivity
and service levels to their customers.
The acquisition builds on Snap One's strategic investment
in Parasol last year and affirms its commitment to supporting
its partners across the entire project lifecycle, according to the
company. Terms were not disclosed.
" Parasol has succeeded in popularizing a powerful remote service
solution that helps professional integrators reduce response
times, increase monthly service revenues and improve client
experiences with support, " says John Heyman, CEO, Snap One.
Parasol will continue to support all existing customers and
projects, and the company's knowledge and experience will integrate
into the larger Snap One operations team to aid development
of future software, services and support products.
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Security Sales & Integration January 2023

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