Security Sales July 2021 - 36

of the best
2021 Large Installer
of the Year
Acadian Total Security
WORKING SMARTER
Acadian Total Security
implemented a new phone
system to enable staff
to work from home, thus
saving drivetimes each day
and making more efficient
use of their time. This
also helped the company
transition quickly to 95%
of its employees being
able to work from home
during the COVID-19
outbreak. The firm also
implemented Slack, a
chat application that
allowed remote workers
to quickly converse with
other employees whether
working from home or
Acadian's office.
ATS technicians averaged an
88% on-time rating based on
a 30 minute arrival window
and the company's monitoring
centers responded to more
than 934,500 alarm signals
throughout the past year.
The ESOP program gives staff members
with ATS one year or more a stake in our
company and money invested in their 401k
can be matched with company stock. We also
have an Employee Appreciation Committee
that plans events and functions throughout
the year such as bowling nights, barbeques,
ice cream socials and crawfish boils. We also
have an annual Family Fun Day Picnic, a
Christmas party, and our Medic of the Year
Luncheon and Social where ESOP participants
can win a new car!
Because of the pandemic, many of these
functions did not occur so the committee sent
small care packages to those working remotely
during the Christmas holidays and mailed
birthday cards and handwritten messages from
managers and supervisors. We also encouraged
employees to send in photos wearing their Halloween
costumes and of their Christmas decorations
for a chance to win a prize.
Because Acadian employees are like a family,
many of our employees choose to remain at the
company for decades.
Culture of Giving
Michelle Trahan: ATS follows the lead of our
parent company in giving back to the community.
We love the areas we serve, and we know
that our success depends on the people who live
and work around us. Although many events
were cancelled in 2020, a few did take place
that ATS sponsored and/or participated in.
They include: Acadian Home Builders Association
Golf Tournament; Broussard Chamber
Golf Tournament; St. Landry Parish Crime
Stoppers; Vermilion Chamber
Centennial
Event; Youngsville Lions Club Gumbo Cook
Off; Hospice of Acadiana Gala; SWLA Chamber
Annual Banquet; Broussard Chamber
Business Over Breakfast; Terrebonne Chamber
Luncheon; AHBA Parade of Homes; Visionary
Sponsor for the Youngsville Chamber; and too
many others to name.
Each year we also participate in the Acadian
Giving Program where we send Christmas
cards to our vendors and customers with a
link for them to log in and donate to a charity
of their choice. This year that added up to a
$3,200 donation on behalf of our clients. For
the third year in a row, our division was also the
top fundraiser in our area for the Annual Walk
to End Alzheimer's, which was virtual due to
the pandemic. Some of our staff also cooked
jambalaya for healthcare workers at St. Martin
Hospital in Breaux Bridge, La., to show our appreciation
for the long hours and stressful situations
in which they work.
Acadian's biggest response to philanthropy
is through the United Way of Acadiana campaign.
We encourage our employees to give an
hour of their pay each month to this cause and
those who do are entered into a drawing to win
prizes. We strive to give more each year and our
goal is to get more than 50% of our employees
to donate to this campaign. Our parent company,
Acadian Ambulance Service, has also been
at the forefront of the pandemic crisis, with our
medics being some of the first in the nation to
give and receive the lifesaving vaccines.
We also belong to many other community organizations
that promote local, state and national
leadership. These include boards of realtors,
homebuilder associations, business groups and
security industry concerns. The latter includes
ESA, Louisiana Life Safety and Security Association,
TBFAA, MESA and TMA.
New Tech Tactics
Al Lanclos: Various employees along with
our operations director constantly search for
and test new products and technologies for
future implementation. These must meet a
stringent approval process before they can
be rolled out to our customers. The process
typically takes about one to two months and
involves testing at the homes of at least five
of our employees. We also study profitability
metrics and decide if the vendor is a company
we can work with based on their corporate
culture. Lastly, we consult with our marketing
department to develop a plan to ensure it is a
product we can sell and that it will be around
for several years. SSI
36
Security Sales & Integration JULY 2021
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Security Sales July 2021

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