Security Sales & Integration July 2022 - 48

of the best
2022 Installer
of the Year
Acadian Total Security
sources and connections within the healthcare
community. We have recently moved into the
Baton Rouge, La., market and we are relying on
our sister company AMS' unique video monitoring
platform to further expand the services
offered to our clientele, " says Niles.
ATS technicians averaged an 87% on-time
rating based on a 30-minute arrival window
and the firm's monitoring centers responded to
more than 273,500 alarm signals last year. The
to every customer after installation thanking
them for their business. "
ATS also works with local authorities to reduce
false alarms. Video services are emphasized
by promoting video verification as well
as interactive and proactive video monitoring.
Monitoring partners are required to adopt enhanced
call verification and recommend newer
technology to prevent false alarms through inapp
cancellations and remote video monitoring.
FirstNet is used for Videofied accounts and
as backup for ATS' IP links, and sendpolice.
com is used to provide police coordinates for a
cellphone-based panic app.
" All products are initially evaluated by our
operations director for technical capabilities
and functionality, " says Lanclos. " If approved,
they are then evaluated by the senior director
and director of sales to determine profitability.
Lastly, our executive team meets to do a full
evaluation of the product and it is rolled out to
impacted frontline employees one by one or in
group training. "
ATS is a UL-Listed installation
company and both of its
monitoring centers are TMA
Five Diamond Certified. The
firm has an A+ rating with the
Better Business Bureau.
company strives to improve the customer experience
by enhancing customer support through
cross-training of its security and medical departments
as well as sending email and text notifications
to let clients know when technicians
are running behind.
ATS is a UL-Listed installation company and
both of its monitoring centers are TMA Five
Diamond Certified. The firm has an A+ rating
with the Better Business Bureau and a 4.8-star
rating with Google. ATS' EBITDA experienced
25% growth from 2020 to 2021 and its
attrition rate and creation multiple are both in
the single digits. A partner with many vendors,
the company has built strong relationships with
top-selling awards from Alarm.com, Geotab,
Qolsys, March Networks, Kantech and others.
" We encourage our clientele to review our
products and services on several platforms including
Yelp, Google, Facebook, " says Trahan.
" We also constantly monitor our Net Promoter
Score to gauge customer loyalty and willingness
to recommend us. Negative responses are
directly addressed with the customer by our
leadership team. Our 2021 NPS was 82. Our
senior director also sends a handwritten letter
48
Security Sales & Integration JULY 2022
A WINNING WORKFORCE
Supporting Acadian's workplace appeal is the
5.5-year average employee tenure, with that
number nearly doubling for management positions
where there is a combined 193 years'
experience. As an employee-owned company,
most associates participate in the Employee
Stock Ownership Program (ESOP), which
matches 401k contributions with company
stock. The company has even won ESOP Association
awards.
" To recruit new employees, we post online
ads, geofence areas where strong candidates exist,
meet with local community colleges and utilize
our corporate HR department to attend job
fairs, " says Finance Manager Angie Lagrange.
" To evaluate potential job candidates, we use a
three-person interview process. We hire based
on our core principals of honesty and integrity,
passion to serve others, teamwork, and a positive
attitude. "
ATS' Employee Appreciation Committee
plans fun and exciting events for staff including
crawfish boils, tacos for Cinco de Mayo, a
coffee bar for National Coffee Day, an annual
Christmas social and a Family Fun Day in the
spring. The Slack chat platform allows workers
to communicate remotely, share photos and
show coworkers appreciation by tagging them
for a job well done. Those recognized are put
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Security Sales & Integration July 2022

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