Security Sales & Integration July 2022 - 49

into a drawing to receive time off, gift cards or
other prizes. The committee also sends employees
birthday cards, recognizes those who served
America on Veterans Day and chooses an employee
of the month who is later eligible for
Employee of the Year honors.
Health and wellness are also important to Acadian,
with full-service gyms on all its campuses.
The firm provides free wellness tests and annual
flu shots, and those completing that test receive
a wellness bonus and a chance to win a vacation.
Subscribing to an aesthetically pleasing work
environment being conducive to a happy employee,
ATS strives to freshen up its surroundings
and allow employees to decorate their
respective areas. To help keep the building's
exterior clean, staff volunteer for Parish Proud,
which organizes litter and trash pickup days encompassing
ATS' office area.
Employee development is another area of emphasis.
The firm's Acadian Comprehensive Education
for Success (ACES) offers continuing education
classes for employees that can be done online
or in person. Dave Ramsey courses on money
management are also available. Management attends
external courses on topics like culture and
leadership, and employees are required to take
three-four computer-based trainings per year.
" We use the explain, train practice and verify
method when new employees are hired, "
says Niles. " Employee
evaluations
are
also
performed after three months and again at the
one-year mark to ensure proper training and
protocols are being followed. "
Each year, management meets offsite for strategic
planning and creates the company's list of
objectives, goals, strategies and measures that
are pushed down the chain to all levels.
" Meeting regularly keeps us on track and enables
us to hold each other accountable, " adds
Niles. " We perform organizational checkups
on a quarterly basis to make sure the leadership
team is on the best path forward to meet the
objectives set and that they fit into the company's
larger initiatives. "
CHAMPIONING CAUSES
" In the past year, Acadian Total Security came
together not only to put each other and customers'
safety at the forefront, but also to unite
in support of local communities in their time
of need, " Trahan says. " ATS' team loves to give
back, but the pandemic and weather events
tried to hinder those efforts. Despite that, the
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JULY 2022 Security Sales & Integration 49
company has earned a reputation for - giving
to those who need it most. "
Whether it was volunteering for the Red
Cross educating the public on installing household
smoke detectors, tarping roofs and cooking
for co-workers in the aftermath of Hurricane
Ida or working concessions at the local Christmas
attraction that benefits LARC, a nonprofit
serving the needs of people with developmental
disabilities, ATS' employees showed that being
a local company is more than just a nice tagline
on a sales brochure.
" When Ida hit on Sept. 1 during ATS' 50th
anniversary, the celebration was put on hold in
order to take care of those affected, " explains Trahan.
" It's not just the ambulance personnel of
ATS' parent company who step up during a natural
disaster - our motto is all hands on deck.
Salespeople drove ambulances, service techs
loaded trucks with needed supplies, administrative
assistants collected donations and cooked
for working crews. Even management manned
phones in the name of ensuring life safety. "
ATS employees donated food, housewares
and other necessities to co-workers in the hurricane's
wake. Acadian Total Security also traveled
two hours east to cook for residents and employees
affected by the terrible disaster. Company
personnel also volunteered at Acadiana Regional
Coalition on Homelessness & Housing
for Sharehouse where displaced people afforded
long-term housing can " shop " for gently used
items. For the fourth year in a row, as part of a
fundraiser, ATS donated and installed a security
system in the St. Jude Dream Home.
Acadian sponsored the Help a Family in
Need Giveaway with other area businesses by
donating a $500 gift card to a deserving family.
The company also participates in the Acadian
WORKING SMARTER
ATS has honed processes
and automated
communication
with its customers
to an acceptable
level including text
messaging, email and
robocall software when
appropriate, without
jeopardizing the
customer experience.
The company also
realigned its executivelevel
positions as well as
streamlined its middlelevel
management team,
combining oversight so
several departments
can be controlled by
one individual instead
of having separate
leadership for each.
ATS employees donated food,
housewares and other necessities
to co-workers in Hurricane
Ida's wake. Acadian Total Security
also traveled two hours
east to cook for residents and
employees affected by the
terrible disaster.
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