Security Sales & Integration July 2023 - 29

" By combining ethical work processes and
advanced technology, LOUD Security provides
quality customer service, peace of mind and enhanced
home services with current, easy-to-use
products that individualize the needs of every
customer, " says company General Manager Eric
Widner. " LOUD Security did not close any
new acquisitions in 2022 but instead chose to
focus on existing customer growth and service. "
Th e fruits of those labors are readily apparent
to those in and around the LOUD Security
Systems organization. As shown below, the
company excelled in customer service, sales and
marketing, technology and service off erings,
personnel training and satisfaction, and philanthropic
pursuits.
Customers Come First
LOUD Security aims to engage its customers
and prospects consistently and often. Th is approach
is geared toward resolving any issues
early, addressing upgrade and cost concerns,
and keeping attrition to a minimum.
Methods of reaching out include: email customers
brief bio with photo identifying tech/
sales rep coming to their home; inbound/outbound
assessment and scheduling call for installs
and service; techs call every install/service
enroute; rep calls every service customer
two to three days after service; call every
new install two days after billing;
call customers with designated trouble
signals; call every customer that had
a dispatch; send personally signed
letter from John Loud to every new
customer; monitor online review sites
and address any issues.
" LOUD Security follows up with every
customer after every new installation
and service call with both written surveys and
telephone calls, " says Widner. " Our management
team meets weekly to discuss customer
" LOUD Security follows up with evcancellations
with our in-house customer advocates
to search for new ways to save each
customer moving forward. "
Th e company also reaches out to every customer
that has had a dispatch within 24 business
hours to review the cause and outcome. In
this way, LOUD makes sure it is responding
swiftly and getting help to customers in need as
soon as possible.
As an ultimate measure to assure accountability
in delivering premium customer service, each
and every person involved in an interaction can
LOUD Security emails all
customers a brief bio along
with a photo that identifi es
technicians and/or sales reps
who are scheduled to come
into their homes for a presentation,
installation or service.
securitysales.com
JULY 2023 Security Sales & Integration 29

http://www.securitysales.com

Security Sales & Integration July 2023

Table of Contents for the Digital Edition of Security Sales & Integration July 2023

Security Sales & Integration July 2023 - Bellyband1
Security Sales & Integration July 2023 - Bellyband2
Security Sales & Integration July 2023 - Cover1
Security Sales & Integration July 2023 - Cover2
Security Sales & Integration July 2023 - 1
Security Sales & Integration July 2023 - 2
Security Sales & Integration July 2023 - 3
Security Sales & Integration July 2023 - 4
Security Sales & Integration July 2023 - 5
Security Sales & Integration July 2023 - 6
Security Sales & Integration July 2023 - 7
Security Sales & Integration July 2023 - 8
Security Sales & Integration July 2023 - 9
Security Sales & Integration July 2023 - 10
Security Sales & Integration July 2023 - 11
Security Sales & Integration July 2023 - 12
Security Sales & Integration July 2023 - 13
Security Sales & Integration July 2023 - 14
Security Sales & Integration July 2023 - 15
Security Sales & Integration July 2023 - 16
Security Sales & Integration July 2023 - 17
Security Sales & Integration July 2023 - 18
Security Sales & Integration July 2023 - 19
Security Sales & Integration July 2023 - 20
Security Sales & Integration July 2023 - 21
Security Sales & Integration July 2023 - 22
Security Sales & Integration July 2023 - 23
Security Sales & Integration July 2023 - 24
Security Sales & Integration July 2023 - 25
Security Sales & Integration July 2023 - 26
Security Sales & Integration July 2023 - 27
Security Sales & Integration July 2023 - 28
Security Sales & Integration July 2023 - 29
Security Sales & Integration July 2023 - 30
Security Sales & Integration July 2023 - 31
Security Sales & Integration July 2023 - 32
Security Sales & Integration July 2023 - 33
Security Sales & Integration July 2023 - 34
Security Sales & Integration July 2023 - 35
Security Sales & Integration July 2023 - 36
Security Sales & Integration July 2023 - 37
Security Sales & Integration July 2023 - 38
Security Sales & Integration July 2023 - 39
Security Sales & Integration July 2023 - 40
Security Sales & Integration July 2023 - 41
Security Sales & Integration July 2023 - 42
Security Sales & Integration July 2023 - 43
Security Sales & Integration July 2023 - 44
Security Sales & Integration July 2023 - 45
Security Sales & Integration July 2023 - 46
Security Sales & Integration July 2023 - 47
Security Sales & Integration July 2023 - 48
Security Sales & Integration July 2023 - 49
Security Sales & Integration July 2023 - 50
Security Sales & Integration July 2023 - 51
Security Sales & Integration July 2023 - 52
Security Sales & Integration July 2023 - 53
Security Sales & Integration July 2023 - 54
Security Sales & Integration July 2023 - 55
Security Sales & Integration July 2023 - 56
Security Sales & Integration July 2023 - 57
Security Sales & Integration July 2023 - 58
Security Sales & Integration July 2023 - 59
Security Sales & Integration July 2023 - 60
Security Sales & Integration July 2023 - 61
Security Sales & Integration July 2023 - 62
Security Sales & Integration July 2023 - 63
Security Sales & Integration July 2023 - 64
Security Sales & Integration July 2023 - Cover3
Security Sales & Integration July 2023 - Cover4
https://www.nxtbook.com/emerald/securitysales/august_2023
https://www.nxtbook.com/emerald/securitysales/july_2023
https://www.nxtbook.com/emerald/securitysales/june_2023
https://www.nxtbook.com/emerald/securitysales/may_2023
https://www.nxtbook.com/emerald/securitysales/april_2023
https://www.nxtbook.com/emerald/securitysales/march_2023
https://www.nxtbook.com/emerald/securitysales/february_2023
https://www.nxtbook.com/emerald/securitysales/january_2023
https://www.nxtbook.com/emerald/securitysales/december_2022
https://www.nxtbook.com/emerald/securitysales/november_2022
https://www.nxtbook.com/emerald/securitysales/october_2022
https://www.nxtbook.com/emerald/securitysales/september_2022
https://www.nxtbook.com/emerald/securitysales/august_2022
https://www.nxtbook.com/emerald/securitysales/july_2022
https://www.nxtbook.com/emerald/securitysales/june_2022
https://www.nxtbook.com/emerald/securitysales/may_2022
https://www.nxtbook.com/emerald/securitysales/april_2022
https://www.nxtbook.com/emerald/securitysales/march_2022
https://www.nxtbook.com/emerald/securitysales/february_2022
https://www.nxtbook.com/emerald/securitysales/january_2022
https://www.nxtbook.com/emerald/securitysales/december_2021
https://www.nxtbook.com/emerald/securitysales/november_2021
https://www.nxtbook.com/emerald/securitysales/october_2021
https://www.nxtbook.com/emerald/securitysales/september_2021
https://www.nxtbook.com/emerald/securitysales/august_2021
https://www.nxtbook.com/emerald/securitysales/july_2021
https://www.nxtbook.com/emerald/securitysales/june_2021
https://www.nxtbook.com/emerald/securitysales/may_2021
https://www.nxtbook.com/emerald/securitysales/apr_2021
https://www.nxtbookmedia.com