Security Sales & Integration July 2023 - 35

2023 SSI Installer of the Year Runner-up:
Bates Security
Entry highlights . . .
Bates Security notes that what sets it apart is
the last and continuous stage of its proven process,
the customer experience. Many security
companies stop with the customer engagement
after implementing the system, but Bates says
this is where the customer experience truly begins.
Once a system has been installed, the team
makes sure customers feel taken care of with any
of their security needs or questions. With a simple
call, text, or email to our customer service
team, Bates' team assists clients in many ways
such as remote service, onsite service or inspection,
additions, address changes, monitoring,
management, and Cloud support, as well as ongoing
training and general support.
The big reason Bates can provide exceptional
service to customers is due to its team, the
company enthuses. One of its core focuses is
building a great company while enabling personal
success, which it does by hiring the right
people for the right seat and making sure their
values align with the core values. All employees
encompass the company's values of leadership
and accountability: " I've Got This, Do What's
Right, Respect, and Seek and Grow. " The team
is always looking for the best solution for customers,
Bates says, and depends on the feedback
and knowledge from collaboration with their
team members and management to help ensure
customers' needs are exceeded.
Community involvement is something Bates
Security takes pride in. After three law enforcement
officers and a K9 unit were killed and
others injured in the line of duty, employees
donated nearly $7,000 to the local Fallen Heroes
organization and Bates Security matched
that donation. Also, following historic statewide
flooding that left 450 people homeless
and nearly 40 dead, Bates collected several
truckloads of supply donations and contributed
almost $7,000 to the Eastern Kentucky
Flood Relief Fund.
2023 SSI Installer of the Year Runner-up:
Securitas Technology
Entry highlights . . .
Key programs, initiatives and drivers of service
excellence, according to Securitas Technology:
Dedicated coast-to-coast field service organization;
Securitas Technology Engineering Center
of Excellence (CoE); Securitas Technology Technician
Certification Program; optimized security
parts logistics via ADI partnership; seamless dispatch
capabilities through Oracle Field Services;
tech handheld devices for efficient service; Service
Messenger's instant, real-time service alerts.
As part of Securitas Technology's initiative
of " Investing In Our People, " it has established
several professional development programs.
Leadership Development Program - Identifies
potential associates to build " bench
strength " for succession and career path.
Management Training Program - Functional
training for professional development
for new managers.
Associate Advisory Councils - Collaborative
councils across all business functions:
securitysales.com
monitoring, installation, sales, service and administration.
Tech
Certification Program - Three levels
for support and increased skill mastery: Certified,
Master Certified and Elite Certified.
Securitas Technology also unites in community
and associate engagement:
▶ Charitable efforts nationally and locally
▶ Annual associate appreciation months
▶ Sales & leadership kick-off & awards
▶ Securitas Gold Club
▶ Akron Corporate Challenge
▶ Security Industry Association (SIA)
Women in Security sponsorship
▶ SIA Rise sponsorship
▶ Loss Prevention Foundation Master
Level sponsorship
▶ Community Outreach Committee
▶ Associate advisory councils & programs
▶ Securitas Training & Development Center
▶ Local, office-based events and more.
Securitas Technology's three
certifications for field service
support and increased skill
mastery are Certified, Master
Certified and Elite Certified.
According to Bates Security,
the No. 1 reason it is able to
provide exceptional service to
customers is its dedicated and
conscientious team.
JULY 2023 Security Sales & Integration 35
http://www.securitysales.com
Security Sales & Integration July 2023

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