Security Sales & Integration June 2023 - 31

centers across the U.S. and Canada; welltrained
operators who genuinely care about
people and their safety; a fi nely tuned, customizable
account migration process - 30 days
or less; a culture of caring, exceptional service;
and a commitment to ongoing innovation and
technology advancements. -Troy Iverson,
Senior Vice President Sales & Marketing,
AvantGuard Monitoring Centers
2023
STELLAR
SERVICE
GOLD WINNER
END-USER SUPPORT
vides dealers with tools
and services to simplify
their lives and help their
businesses grow. AG also ensures that dealers
are able to off er their customers the fastest,
most reliable monitoring service available.
Dealers can rest easy knowing that when they
choose AG as their monitoring partner, they
and their subscribers are guaranteed the following:
The fastest emergency response times
in the industry - 9.4 seconds; partnership with
a TMA recognized 'Monitoring Center of the
Year'; eight fully staff ed, redundant monitoring
SILVER: COPS Monitoring
BRONZE: USA Central Station
TECHNICAL SUPPORT
GOLD: Criticom Monitoring
Services (CMS)
CMS' technical support is unmatched
due to our team's accelerated
response time and commitment
to action. The longevity
of our support team has given us
an undeniable depth of knowledge
DEALERS/INTEGRATORS:
WHY SOME SUPPLIERS ARE SUPERSTARS
★ " Linda Hammett with AlarMax
will fi nd the product you
need for the job quicker than
anyone. She also has the most
knowledge in the industry. She
is always willing to help and
has created the best team to
support us out in the fi eld. "
★ " Alula was one of the only
companies that was willing to
work with a new, small dealer.
They made it easy to become
an installer of their product
and did not enforce any quotas
or minimums allowing me
not to stress about getting
dropped by them while I was
building up my company. "
★ " ASSA ABLOY and the Canadian
team, led by Roy Pzark,
go the extra mile in helping
solve end-user problems by
providing custom-made software
integrations. "
★ " DMP is a class act and
always goes above and
beyond in everything they do.
They truly take their corporate
philosophies to heart
every day in every interaction.
Responsive, organized,
professional. "
★ " ELK Products is outstanding
in every way. Most
important for me is their
technical support department.
Under the direction of Brad
Weeks, they provide support
beyond their own products
like help with Windows and
the Internet as related to
activating their products. The
techs are patient, caring and
professional in every way. "
★ " Genetec takes all issues
seriously regardless of size,
from a single camera issue to
a large VMS-wide issue. They
have knowledgeable support
staff and sales who know
the intricate aspects of their
systems. They have been
amazing to work with. "
★ " LenelS2 goes above and
beyond when it comes to
access control and mobile
credentials. They listen, educate,
recommend and act in an
effi cient and professional way. "
★ " Even though Openpath
was bought by Motorola,
it still feels personal when
contacting them for support.
They don't have the call
center vibe/feel like other
big-name access control
companies. You know you're
talking with an individual who
is knowledgeable and is going
to take their time to help you
resolve your issue or get you
the answers that you need. "
★ " SS&Si constantly goes
out of their way to assist
dealers, while always ensuring
that even the 'little guys'
feel treated just like the 'big
guys'! Their service commitment
to dealers is never-ending.
A prime example is when
they off ered to custom brand
any dealer's panels with their
logo, even if they did not purchase
them from them. "
2023
STELLAR
SERVICE
GOLD WINNER
TECHNICAL SUPPORT
securitysales.com
JUNE 2023 Security Sales & Integration
31
http://www.securitysales.com
Security Sales & Integration June 2023

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