Security Sales & Integration May 2021 - 31

As a broad-spectrum provider,
Paladin operates ULC-certified
central stations for national
client support.

Stephanie Whalen: Our organization also did
a really good job at communication as the pandemic initially hit and heightened. Even those
who did face temporary layoffs, our leadership
team did an excellent job at checking in with
everybody on a personal level. We have weekly
calls, weekly touchpoints, and that reconfirmed
the culture we have within our organization and
really showed that our employee base across
North America is truly supportive of one another. We received a lot of excellent feedback from
employees on how frequently we communicated and stayed connected throughout each wave.

Do you see product or technology opportunities coming out of the pandemic?
Sime: We have had to fit together more parts

and pieces to make things work seamlessly for
businesses to keep operating during the conditions, restrictions and reporting requirements.
The collaboration of our people to bring that
competency to bear continues to be a value
for us and an opportunity, and it has only
strengthened us.
As for specific technologies, there's likely
more opportunity for touchless entry, whether
that's through mobile or biometrics. Then, as
the underlying IT infrastructure shifts, there
was a rush to the Cloud and a bounce-back
to on-prem infrastructure. That's changing the
technologies we're presenting and how we're architecting systems to enable remote access and
allowing the employees, security guard force and
people responsible for facilities to gain access.

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SS2105 pp26-31 Paladin.indd 31

What are a couple of lessons learned
from the pandemic ordeal that are going
to make the business stronger moving
forward?
Morton: The pandemic provided a rapidly

changing set of requirements that reinforced
we were on the right track with our decentralized, regional and local decision-making
nimbleness. That has led to us refocusing on
our core values and being able to have conversations with team members aligned around
those core values. Doing that makes them real,
which is important for a relatively young, rapidly growing company. As we bring in new
team members, being able to center them on
this core of how we operate helps them make
faster, independent decisions aligned with our
culture. We have this great balance of central
structure and process and support as well as the
ability to pivot very quickly.
We've also been making more of what could
have been less productive time. When were unable to have people on client sites we had them
working internally to improve us. Be it everything from logistics, warehousing, distribution,
supply chain and working with clients on appropriate product selections for the pandemic.
There was a craze for a while with devices that
weren't medically approved and other options.
People looked to a company like ours and our
team members for expert advice, not just to sell
them something. Our product team has done
a great job of sifting the wheat from the chaff,
and that's only made us stronger. SSI

The pandemic
provided a rapidly
changing set of
requirements that
reinforced we
were on the right
track with our
decentralized,
regional and local
decision-making
nimbleness.
- Iain Morton

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Security Sales & Integration May 2021

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