Security Sales & Integration May 2022 - 23

as an organization culturally and it's allowed
us to build stronger bonds with our customers
because we were arm-in-arm dealing with
these challenges.
Foley: Out of COVID we've noticed with acute
poignancy how the retail market has changed.
The storefronts look the same, but retail is a
much more vulnerable place for both the employee
and the consumer than pre-COVID.
There's more risk of violence. We see it on TV
and social media every day, more risk to assets
with respect to shoplifting and organized retail
crime, and more risk due to retailers' difficulty
fully staffing up. You've got more exposure because
you don't have as many bodies, and they're
trying to do more with less. That creates opportunities
for an organization like Interface to
protect and also compensate for some of those
changes on the P&L with security solutions.
Mani: There's been a big companywide transformation
initiative around our own technology
platform, where we've adopted Oracle.
We're going through evaluating how each set of
departments that touch the customer and how
securitysales.com
we can transform it so that the customer experience
is seamless. One of the large differentiators
as a service provider is how personalized
and empathetic you can be toward the customer
and what they're going through. It's been a
key learning process where we've evaluated the
technology stack across our organization.
What are some specific technologies or
services implemented as a result of
the pandemic?
Foley: One of our solutions is the Virtual
Guard Monitoring package where we use live
two-way audio and video monitoring. That
operation's been around a long time but for
the first time we had customers asking things
like, " Can you make an announcement, say
every hour, about social distancing? Can you
deal with that for us? Can you make an announcement
in an automated fashion every 15
minutes for mask-wearing? If you log into our
video and see somebody not complying with
one of those mandates, can you make a general
announcement? "
We did a lot in direct response to the pandemic,
particularly as it pertains to our virtual
" Our motto centers around
delivering relentless customer
support, which we extend to
every department that touches
the customer with specific
metrics to track performance, "
says Interface Senior Vice
President of Marketing
Sunita Mani.
MAY 2022 Security Sales & Integration 23

http://www.securitysales.com

Security Sales & Integration May 2022

Table of Contents for the Digital Edition of Security Sales & Integration May 2022

Security Sales & Integration May 2022 - Cover1
Security Sales & Integration May 2022 - Cover2
Security Sales & Integration May 2022 - 1
Security Sales & Integration May 2022 - 2
Security Sales & Integration May 2022 - 3
Security Sales & Integration May 2022 - 4
Security Sales & Integration May 2022 - 5
Security Sales & Integration May 2022 - 6
Security Sales & Integration May 2022 - 7
Security Sales & Integration May 2022 - 8
Security Sales & Integration May 2022 - 9
Security Sales & Integration May 2022 - 10
Security Sales & Integration May 2022 - 11
Security Sales & Integration May 2022 - 12
Security Sales & Integration May 2022 - 13
Security Sales & Integration May 2022 - 14
Security Sales & Integration May 2022 - 15
Security Sales & Integration May 2022 - 16
Security Sales & Integration May 2022 - 17
Security Sales & Integration May 2022 - 18
Security Sales & Integration May 2022 - 19
Security Sales & Integration May 2022 - 20
Security Sales & Integration May 2022 - 21
Security Sales & Integration May 2022 - 22
Security Sales & Integration May 2022 - 23
Security Sales & Integration May 2022 - 24
Security Sales & Integration May 2022 - 25
Security Sales & Integration May 2022 - 26
Security Sales & Integration May 2022 - 27
Security Sales & Integration May 2022 - 28
Security Sales & Integration May 2022 - 29
Security Sales & Integration May 2022 - 30
Security Sales & Integration May 2022 - 31
Security Sales & Integration May 2022 - 32
Security Sales & Integration May 2022 - 33
Security Sales & Integration May 2022 - 34
Security Sales & Integration May 2022 - 35
Security Sales & Integration May 2022 - 36
Security Sales & Integration May 2022 - 37
Security Sales & Integration May 2022 - 38
Security Sales & Integration May 2022 - 39
Security Sales & Integration May 2022 - 40
Security Sales & Integration May 2022 - 41
Security Sales & Integration May 2022 - 42
Security Sales & Integration May 2022 - 43
Security Sales & Integration May 2022 - 44
Security Sales & Integration May 2022 - 45
Security Sales & Integration May 2022 - 46
Security Sales & Integration May 2022 - 47
Security Sales & Integration May 2022 - 48
Security Sales & Integration May 2022 - 49
Security Sales & Integration May 2022 - 50
Security Sales & Integration May 2022 - 51
Security Sales & Integration May 2022 - 52
Security Sales & Integration May 2022 - 53
Security Sales & Integration May 2022 - 54
Security Sales & Integration May 2022 - 55
Security Sales & Integration May 2022 - 56
Security Sales & Integration May 2022 - 57
Security Sales & Integration May 2022 - 58
Security Sales & Integration May 2022 - 59
Security Sales & Integration May 2022 - 60
Security Sales & Integration May 2022 - 61
Security Sales & Integration May 2022 - 62
Security Sales & Integration May 2022 - 63
Security Sales & Integration May 2022 - 64
Security Sales & Integration May 2022 - Cover3
Security Sales & Integration May 2022 - Cover4
https://www.nxtbook.com/emerald/securitysales/august_2023
https://www.nxtbook.com/emerald/securitysales/july_2023
https://www.nxtbook.com/emerald/securitysales/june_2023
https://www.nxtbook.com/emerald/securitysales/may_2023
https://www.nxtbook.com/emerald/securitysales/april_2023
https://www.nxtbook.com/emerald/securitysales/march_2023
https://www.nxtbook.com/emerald/securitysales/february_2023
https://www.nxtbook.com/emerald/securitysales/january_2023
https://www.nxtbook.com/emerald/securitysales/december_2022
https://www.nxtbook.com/emerald/securitysales/november_2022
https://www.nxtbook.com/emerald/securitysales/october_2022
https://www.nxtbook.com/emerald/securitysales/september_2022
https://www.nxtbook.com/emerald/securitysales/august_2022
https://www.nxtbook.com/emerald/securitysales/july_2022
https://www.nxtbook.com/emerald/securitysales/june_2022
https://www.nxtbook.com/emerald/securitysales/may_2022
https://www.nxtbook.com/emerald/securitysales/april_2022
https://www.nxtbook.com/emerald/securitysales/march_2022
https://www.nxtbook.com/emerald/securitysales/february_2022
https://www.nxtbook.com/emerald/securitysales/january_2022
https://www.nxtbook.com/emerald/securitysales/december_2021
https://www.nxtbook.com/emerald/securitysales/november_2021
https://www.nxtbook.com/emerald/securitysales/october_2021
https://www.nxtbook.com/emerald/securitysales/september_2021
https://www.nxtbook.com/emerald/securitysales/august_2021
https://www.nxtbook.com/emerald/securitysales/july_2021
https://www.nxtbook.com/emerald/securitysales/june_2021
https://www.nxtbook.com/emerald/securitysales/may_2021
https://www.nxtbook.com/emerald/securitysales/apr_2021
https://www.nxtbookmedia.com