Contents FEATURES 30 | How EMC Earns Each Customer's Loyalty Since 1998, Georgia's EMC Security has flown high by delivering sterling customer service without the COVER STORY ive safety net of long-term contracts. Leadership discusses the firm's unique model, success formula and expansive portfolio. By Scott Goldfine 38 | Resi Dealers Thrive Despite Turbulent Times If Ben Franklin was still around, he might have to amend his famous line to nothing being certain in life except death, taxes . . . and security business. As SSI's 2022 Home Automation Deep Dive shows, no matter the challenge this industry continues to rise to it. By Tricia Parks 46 | Recording More Home Surveillance Sales Security cameras and related devices continue to be hot sellers in the residential market. Experts from around the industry reveal opportunities for integrators, key products to offer, how to tie in RMR and more. By Erin Harrington 50 | Home Energy Management Equals Sustainable Opportunity Though already gaining steam, a number of factors have sent interest in energy management into overdrive. Get onboard the latest trends and learn how to integrate this offering into your security portfolio. By Erin Woodward November 2022 Vol. 44 | No. 11 The Smart Home Issue 30 54 | A Healthy Home Is a Happy Home The health and wellness of a home has seen increased interest courtesy of the pandemic. Here's how integrators can tie together a home's disparate devices to allow the monitoring of utilities in one place. By Quinto Petrucci 58 | Getting Personal & Profitable With Emergency Response Mobile Personal Emergency Response Systems are expanding opportunities beyond the historical PERS market. See how the mPERS lone worker use case can grow your RMR. By Steve Anton SMARTS & PARTS 26 | Tech Talk Tips for working on paging and emergency call systems. By Bob Dolph 28 | Fire Side Chat Testing and inspecting bi-directional amplifiers. By Shane Clary EXECUTIVE DECISIONS 62 | Monitoring Matters What goes into creating and approving standards. By Morgan Hertel 64 | Business Fitness The role of risk in gaining wisdom. By Paul Boucherle 66 | Legal Briefing How to calculate RMR during inflation. By Ken Kirschenbaum 2 Security Sales & Integration NOVEMBER 2022 View extended versions of SSI columns online at securitysales.com/columns. securitysales.com 50http://www.securitysales.com/columns http://www.securitysales.com