Security Sales & Integration October 2021 - 28

Alarm Management
Runner-Up
B Safe Cracks Down
on False Alarms
F
ounded in 1978, today B Safe Security
is a leading regional provider
of monitored security and fi re/
life-safety systems to more than
26,000 clients in Delaware, Maryland, New
Jersey and Pennsylvania.
" B Safe Security has been committed to reducing
false police dispatches since the 1990s, "
says B Safe President Phil Gardner, who has
spent 38 years with the company. " Our standard
practice has always been to call the subscriber
on any alarm; 'Don't call us, we'll call
you.' Th is reduces and eliminates the need
and time for customers to call us to cancel an
alarm. " Th at's an example of the companywide
commitment to reducing false alarms that
earned B Safe a PDQ runner-up citation.
" By just implementing that simple, stanB
Safe credits its false alarm
success to proper customer
training at installation, standard
dispatch procedures for
every system that are easy for
the customer to understand
and the use of new
technologies.
In addition, B Safe Security strongly recommends
subscribers use their alarm keypad arm/
disarm code as the passcode for monitoring
station to cancel alarms. According to Gardner,
the fi rm's average customer only triggers their
alarm system once every 18 months on average,
which means subscribers frequently forget
potentially obscure passwords they set months
ago prior when their system was fi rst installed.
Needing to recall it so seldomly, they tend to
struggle or fail to come up with the arm/disarm
code when they need it.
28
Security Sales & Integration OCTOBER 2021
dard procedure, the New Castle [Del.] Police
told us we had the lowest false dispatch rate of
any alarm company of size in their jurisdiction.
Back in 2007, with the assistance of B Safe, the
Delaware Alarm Association and SIAC, the
state of Delaware implemented two-call verifi -
cation as the standard alarm response required
for all alarm companies. B Safe has expanded
that practice to all the states we do business in. "
Th at action, says Gardner, has led to B Safe
not having any customers cancel their monitoring
services due to excessive false dispatches
or caused them to incur the jurisdictional fi nes
imposed since the implementation of two-call
verifi cation. B Safe also installs and programs
every system in accordance with the SIA CP01
control panel standard, which provides for
a 60-second exit/entry delay and other proven
false alarm prevention best practices.
" More recently, with the advent of new remote
interactive technologies, " continues
Gardner, " one method that has been successful
in helping further reduce our false alarms due
to the customer not being able to disarm the
system within the 60-second entry delay period
is through an Alarm.com off ering called Pending
Alarm. "
Marketed by Alarm.com as Crash & Smash
detection, this technology works during the
alarm panel's dialer delay. Th e property remains
protected even if an intruder locates and destroys
the panel or otherwise circumvents the
system's entry delay and fi nds another way in.
As soon as the security system goes into an
alarm state, a pending alarm signal is transmitted
to Alarm.com and can be routed to the
central station, even if an 'Alarm' message is not
received shortly after due to panel damage.
" Pending alarm notifi cations are included
with full alarm notifi cations. It is not possible
to receive full alarm notifi cations and not
receive pending alarm notifi cations, " explains
Gardner. " Another way we help prevent false
dispatches is with the use of Alarm.com Notifi
cations. "
In that scenario, when an event occurs Alarm.
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Security Sales & Integration October 2021

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