Security Sales & Integration October 2022 - 2

Contents
FEATURES
26 | ADT Advances Alarm Response
America's No. 1 security systems and
monitoring provider's " game-changing "
COVER STORY
technology helps first responders lessen lost resources to false
alarms and focus on true emergencies. See how the firm's
smart program led to winning 2022's Police Dispatch Quality
Award. By Scott Goldfine
32 | Ensuring Every Signal Is Sacred
Alarm signal transmission has changed significantly in
recent years, due to advances in cellular and IP-based
communications. Find out what subscribers are looking for
in their alarm notifications, the latest monitoring trends and
verification solutions to help reduce false alarms.
By Warren Hill
36 | Seeing Can Be Stopping
Video verified intrusion alarms are gaining traction due to
better technology, lower cost, higher awareness, and first
responders' weariness of time and dollars lost to false alarm
dispatches. Learn why it's time for those still standing on the
sidelines to fall in line. By Wes Usie
40 | Vetting Operations Platform Options
Much of a security company's profitability and growth
hinges on selecting and implementing the optimal business
management software platform. Discover what's on the market
and which capabilities and features dictate the decision.
By Avi Lupo
SMARTS & PARTS
22 | Tech Talk
The importance of constantly focusing on the
finer details of daily technical work.
By Bob Dolph
23 | Fire Side Chat
Everything you need to know about installing
bi-directional amplifiers.
By Shane Clary
24 | Integrated Intelligence
How to help security directors secure multisite
corporate campuses.
By John Nemerofsky
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Security Sales & Integration OCTOBER 2022
26
44 | Clearing Up Critical
Communications With Intercoms
Numerous benefits of ensuring intelligible audio systems via IP
intercoms include enhancing situational awareness, bolstering
surveillance and guard coverage, sending alarm notifications,
elevating business efficiencies and more. By Peter Sandin
48 | Nine Entrance Video Solutions That Deliver
Video doorbells have been one of the fastest-growing securityrelated
products sold into the home the past few years,
creating a hot opportunity for integrators. Here's a roundup of
video-access solutions ranging from residential video doorbells
to advanced video intercoms. By Robert Archer
52 | Need-to-Know Nuances
of Networked Solutions
Never has the adage the whole is greater than the sum of the
parts been more on the nose. Unravel what's achievable by
marrying networked access control and building intelligence
systems. By Peter Boriskin
EXECUTIVE DECISIONS
56 | Monitoring Matters
Why it's time to consider
presence detection.
By Peter Giacalone
57 | Business Fitness
The importance of wisdom
and how it can harvest better
decisions.
By Paul Boucherle
58 | Legal Briefing
Dealing with insurance carrier
issues.
By Ken Kirschenbaum
59 | Big Idea
Washington Alarm's Shannon
Woodman talks video analytics,
acquisitions and company culture.
By Ron Davis
View extended versions
of SSI columns online at
securitysales.com/columns
securitysales.com
The Alarm Response Issue
October 2022
Vol. 44 | No. 10
http://www.securitysales.com/columns http://www.securitysales.com
Security Sales & Integration October 2022

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