Security Sales & Integration October 2022 - 26

Alarm Management
America's No. 1
security systems
and monitoring
provider's
" game-changing "
technology helps
fırst responders
lessen lost
resources to
false alarms and
focus on true
emergencies. See
how the fırm's
smart program led
to winning 2022's
Police Dispatch
Quality Award.
By Scott
Goldfıne
26
Advances
Alarm Response
W
ith the introduction of its System
Monitoring and Response
Technology
(SMART)
program,
ADT says it is working
to help prioritize alarm calls, thereby enhancing
the partnership between fi rst responders
and the electronic security industry. Th ese
eff orts and results to reduce false alarm dispatches
catapulted the industry's most prominent
installation
and
monitored
services
company
to capturing its fi rst Police Dispatch
Quality (PDQ) Award.
" Th e PDQ Award continues to exemplify
companies that lead the way in minimizing
false alarms, " says Security Industry Alarm
Coalition (SIAC) Executive Director Stan
Martin, an SSI Industry Hall of Famer. " As
the largest provider of security systems in our
country, ADT's eff orts to minimize unnecessary
alarm dispatches benefi ts every security
Security Sales & Integration OCTOBER 2022
company. In many ways their alarm management
practices impact how our entire industry
is perceived by law enforcement. We need
to acknowledge and embrace ADT's success
and leadership. "
Th e SMART undertaking continues the path
forged by the 2020 launch of ADT's Alarm
Messenger. When an alarm is triggered, instead
of a monitoring agent calling the customer,
Alarm Messenger texts or emails the customer
and their emergency contacts a link to an interactive
portal. Th is allows quick review of the
alarm information, chatting and verifying or
canceling the alarm directly from their phone.
In two years, ADT says more than a million
emergency alarm responses have been avoided.
Today, more than 3.4 million ADT customers
are enrolled in the service, which now also incorporates
video sharing.
" Th e SMART initiative is a game-changer
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Security Sales & Integration October 2022

Table of Contents for the Digital Edition of Security Sales & Integration October 2022

Security Sales & Integration October 2022 - Cover1
Security Sales & Integration October 2022 - Cover2
Security Sales & Integration October 2022 - 1
Security Sales & Integration October 2022 - 2
Security Sales & Integration October 2022 - 3
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Security Sales & Integration October 2022 - Cover3
Security Sales & Integration October 2022 - Cover4
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