Security Sales & Integration October 2022 - 31

set of various other alarm communication
technologies and items like 10-digit dialing.
Planning and handling these changes require
significant resources and efforts but are part
of our process.
Standards and training work hand-in-hand.
For a program to be successful all parties need
to work collaboratively to help ensure the process
is smooth and seamless. New standards such
as TMA-AVS-01 and UL 827 with work-fromhome
are very important for the security industry
to continue to evolve.
ADT has been a long timer supporter of
ASAP to PSAP. ASAP was groundbreaking
when it was first deployed for the ability to
deliver alarm signals, the data standard and
TMA [CSAA at the time] providing an infrastructure
to connect to various agencies.
Why is ADT bullish about video
verification of alarms? What are the
wins and ongoing challenges?
Folsom: Video has become ubiquitous for
consumers and has long been a part of commercial
installations. It's not just the fact that
video/cameras are there, but the possibilities
that have opened up with better connectivity,
analytics, user interaction and standards.
That's why verification, whether through video
or other means, is going to be required for
basic alarm handling in the future. The ability
for a security company to effectively coordinate
and deliver those aspects in balance with
privacy and security will determine how well
they succeed.
Do you see DIY or MIY having an impact
on false alarms?
Folsom: Customers who opt to have professional
monitoring for their DIY systems will have the
same support as professionally installed customers.
However, those who opt to self-monitor will
be responsible for managing their alarms, which
could impact the number of false alarms if not
handled properly.
The PDQ program has been around
17 years, how has alarm management
changed for ADT during that time? How
are you celebrating winning this award?
Folsom: The PDQ program is a great venue
for highlighting companies and programs that
are improving the interaction between the
securitysales.com
security industry and police. ADT has continually
worked to define and adopt industry
standards for managing alarms, and has led
the way with new technologies and processes.
SMART has been the most impactful,
quickly adopted and effective of any program
during this time.
ADT has already issued press releases related
to the PDQ Award and will incorporate
the win in future marketing and sales materials.
SSI
PDQ AWARD HONOR ROLL
2006 Vector Security, Warrendale, Pa.
2007 Brink's Home Security, Irving, Texas
2008 Alarm Detection Systems, Aurora, Ill.
2009 Atronic Alarms, Lenexa, Kan.
2010 Broadview Security, Irving, Texas
2011 Custom Alarm, Rochester, Minn.
2012 HS Technology Group, Baltimore
2013 Vector Security, Warrendale, Pa.
2014 Monitronics, Dallas
2015 Habitec Security, Holland, Ohio
2016 Amherst Alarm, Buffalo, N.Y.
2017 EPS Security, Grand Rapids, Mich.
2018 Alarm Detection Systems, Aurora, Ill.
2019 Guardian Protection, Warrendale, Pa.
2020 Elite Interactive Services, Los Angeles
2021 Schmidt Security Pro, Mansfield, Ohio
2022 ADT, Boca Raton, Fla.
OCTOBER 2022 Security Sales & Integration
31
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Security Sales & Integration October 2022

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