Contents FEATURES 30 | Standing Strong 20 Years On SSI commemorates the 20th anniversary of the singular event that changed the course COVER STORY of U.S. history and the electronic security industry. Suppliers, integrators and others examine 9/11's impacts, from technology advances to challenges with deploying mandated solutions. By Rodney Bosch 38 | Industry Steps Up to Secure America Four recent deployments are spotlighted to help security pros prevent terror tragedies. By Scott Goldfine 42 | Motorola Rolls Out Its Access & Video Vision Thanks to several attention-getting acquisitions, a vaunted name long known as a communications technology leader is making much noise within the security industry. Find out why Motorola Solutions has become so receptive to the channel and how it's fine-tuning its market approach. By Scott Goldfine 30 64 | Never Losing Sight of Security A key benefit of the networked video surveillance revolution is being able to access footage whenever and wherever desired or needed. Discover how far remote video capabilities have come to further user applications and integrator opportunities. By Erin Harrington 42 SMARTS & PARTS 24 | Tech Talk Why it's imperative techs cultivate so-called soft skills. By Bob Dolph 26 | Fire Side Chat Controversy swirls around elevator pit smoke detection requirements. By Shane Clary 28 | IT Intelligence How automating internal processes pumps up profitability. By Joseph Ndesandjo 68 | Biometric Diversity Technology advances have made using humans' unique physical differences a more viable means of access control. With a pandemic to consider, find out which methods make the most sense. By Mohammed Murad EXECUTIVE DECISIONS 72 | Monitoring Matters Chatting about the virtues of text messaging customers. By Mike Lamb 74 | Business Fitness Benefits of looking at things through eyes of employment candidates. By Paul Boucherle 76 | Big Idea Ex-alarm industry figure's passing prompts pause to ponder losses, contributions. By Ron Davis View extended versions of SSI columns online at securitysales.com/columns 2 Security Sales & Integration SEPTEMBER 2021 September 2021 Vol. 43 | No. 9 The GSX Show Issue 64 securitysales.com COURTESY OF IDIS WIRESTOCK - STOCK.ADOBE.COMhttp://STOCK.ADOBE.COM http://www.securitysales.com/columns http://www.securitysales.com