Security Sales & Integration September 2021 - 47

in a different way.
With the ACM system, we invested in
Motorola Solutions' motto is prominently
displayed on the walls of its offices, reflective
of the firm's more than 74,000 patents.
how to solve certain problems. These are
platforms upon which users can customize
solutions for themselves and innovate.
From my team's perspective as product
management, understanding how users
operate our systems is key to understand
unmet needs and prioritize our development
efforts to move the product in the
right direction.
How has the pandemic affected your
security solutions roadmap?
Dobson: With the onset of the pandemic
the priorities for our customers changed
entirely from traditional security of " Is my
facility secure " to " Are my employees safe?
How do I safely enable customers to come
back into my business? " We thought
about that and very quickly reprioritized
the things we were working on. With the
same fundamental technology we used
cameras and analytics and access control
new forms of reporting to aid with contact
tracing, so companies could understand
who was in the building at the same
time and who was sharing certain parts
of a building in case there was a reported
infection. From the video side, there was
interest if people were wearing facemasks
or whether there was social distancing.
That was interesting in that facemask data
could be used as traditional alerting, is
someone wearing a facemask or not?
We were able to generate reports about
where people were at what time of day, if
they were wearing facemasks, and we were
able to very quickly add social distancing.
We always know within a camera's given
field of view where people are relative to
one another, so we could measure the distance.
We created a social-distancing analytic.
We provided interesting information
for building managers who were trying to
figure out how to keep employees safe and
yet keep their businesses running.
Just like with Zoom and these other
technologies that are suddenly now part of
our lives in a way that they weren't, I think
that some of the things we did through the
pandemic such as providing Cloud-hosted
dashboards to aggregate data from your
video system, are now part of the way we
will be bringing our product going forward.
We'll focus more on that in the context
of security operations going forward.
Segil: The pandemic has really reinforced
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Security Sales & Integration September 2021

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