Jobs and Careers Summer 2023 - 83

" We're passionate about
supporting our co-workers "
Stacey Porter is People and Culture Generalist at
IKEA, where she's also a Mental Health First Aider
When I first joined IKEA, I was initially drawn to the strong values and
culture, but I was also impressed with the holistic benefits focussed on
physical, mental, and financial wellbeing of all co-workers.
I was inspired to do more to support my colleagues and signed up to
a two-day training course to become a qualified Mental Health First Aider. The
role is about being an impartial and confidential support system for those
experiencing a mental health issue or emotional distress, being a friendly face to
talk to or help them access the appropriate professional support.
It's important to be empathetic, open-minded, and be reassuring when giving
guidance. It's hard to not become emotionally involved and the training helped
equip me to do the best thing for our co-workers.
We also raise awareness about mental health, encourage conversation to
reduce stigma, and signpost our employee counselling service, education
materials and financial support. It's amazing to work in a team who
truly care for their co-workers, on top of our daily duties, and are
passionate about creating a better work environment.
management roles range from £20,000
for trainees to £70,000 at senior levels.
in art-based subjects for designers.
How much can I earn? Salaries start at
around £25,000 for designers, while
developers start on around £32,000. With
five to 10 years' experience, you could
be earning around £54,000, rising to as
much as £80,000 with seniority.
Customer services
assistant
Dealing with customers isn't just for
shop staff - the public also get in touch
with customer services, often based
in a call centre. The primary objective
is to deal with problems efficiently,
leaving customers with a good impression
of the company.
What skills and qualifications do I need?
There are no set requirements, but a
good set of GCSEs is a bonus, and great
communication and problem-solving
skills are a must.
How much can I earn? Salaries are usually
above minimum wage and can rise as
high as £30,000 with experience, while
Retail manager
You'll be responsible for inspiring a team
in your store or department to give the
best customer service and meet sales
targets. Other aspects include training
and development, sales data analysis
and spotting trends.
What skills and qualifications do I need?
Any degree could get you a place on a
graduate training programme, which
most large retailers offer, but some people
work their way up from sales assistant.
How much can I earn? From £20,000 to
£70,000, depending on experience.
Warehouse manager
You'll oversee the receiving of goods,
storage and dispatch to different stores
or departments, or direct to customers,
taking responsibility for security, safety
of staff and customer satisfaction.
What skills and qualifications do I need?
Although you don't need a specific degree
for this role, employers will be looking
for broad knowledge and experience of
business information systems, supply
chain management and transport,
distribution or logistics.
How much can I earn? The salary for a
graduate trainee ranges from £18,000
to £25,000, while non-graduates start
at around £17,000. Salaries can rise
to over £40,000.
Finance manager
People who work in retailers' finance
departments are responsible for tracking
the store's takings, processing online
orders and paying suppliers. They also
determine budgets and analyse profit
margins, and often deal with payroll, too.
What skills and qualifications do I need?
An accounting or retail finance
qualification is usually a requirement.
How much can I earn? Salaries usually
start around £25,000 for junior roles,
rising to £40,000 for senior positions.
Find out more
* The Institute of Customer
Service
instituteofcustomer
service.com
* Chartered Institute of
Procurement & Supply
cips.org
* Retail Choice
retailchoice.com
jobsandcareersmag.com /// JOBS & CAREERS /// 83
WORKING WITH
PEOPLE
http://instituteofcustomerservice.com http://instituteofcustomerservice.com http://cips.org http://retailchoice.com http://jobsandcareersmag.com
Jobs and Careers Summer 2023

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