Aircraft Maintenance Technology - 46
PROFESSIONALISM
ALFIERI/DIGITALVISION VECTORS/ GETTY IMAGES
The New Face of Safety
and Service
By Karen Davies
Karen has been with
ServiceElements for
six years and has more
than 25 years of diverse
aviation experience,
including customer
service within a repair
and overhaul facility.
She holds an Aircraft
Dispatcher License and
is a Certified Aviation
Manager.
Navigating our way back from this pandemic, possibly with remote or reduced
staffing, can be challenging. What procedures are needed? How do you test
them? How do you train your team and get them to embrace the new plan? Since
April 2020, ServiceElements has been hosting online gatherings of business
and general aviation leaders to share information, discussing these questions
and more. The following are some key takeaways from these "Coffee Chats"
which address The New Face of Safety and Service.
A few things have become clear from these chats:
Safety and service have never been so connected as
they are now. The situation is fluid and will remain that
way. Human factors is a critical element that should
not be overlooked.
Safety & Service
Few would argue that safety and service have ever
been as intertwined as they are now. Yet, much like
46
AUGUST/SEPTEMBER 2020
the threat of COVID-19, people interpret safety differently. While many businesses and operations came to
a screeching halt this spring, others, like some Part
135 operators and maintenance facilities, continued
to operate, moving swiftly to determine protocols for
safety and service, despite the unclear expectations
of regulators and clients.
Some measures taken: Temperatures taken daily.
Affidavits of health history. Creating teams of staff and
AIRCRAFT MAINTENANCE TECHNOLOGY
Aircraft Maintenance Technology
Table of Contents for the Digital Edition of Aircraft Maintenance Technology
A Place for Everything
The Wide World of Wi-Fi
Aftermarket Post COVID
Flying Colours' Flight Path
Precision Tools for Precise Jobs
What Aviation Maintenance Training Looks Like in a Pandemic
It Will Get Worse
Editor's Takeoff: From Toy Boxes to Toolboxes
Professionalism: The New Face of Safety and Service
GAMA Insight: Embracing Remote and Virtual Assist Technologies
Industry Inspection
Advertiser's Index
Aircraft Maintenance Technology - 1
Aircraft Maintenance Technology - 2
Aircraft Maintenance Technology - 3
Aircraft Maintenance Technology - Editor's Takeoff: From Toy Boxes to Toolboxes
Aircraft Maintenance Technology - 5
Aircraft Maintenance Technology - 6
Aircraft Maintenance Technology - 7
Aircraft Maintenance Technology - Industry Inspection
Aircraft Maintenance Technology - 9
Aircraft Maintenance Technology - A Place for Everything
Aircraft Maintenance Technology - 11
Aircraft Maintenance Technology - 12
Aircraft Maintenance Technology - 13
Aircraft Maintenance Technology - The Wide World of Wi-Fi
Aircraft Maintenance Technology - 15
Aircraft Maintenance Technology - 16
Aircraft Maintenance Technology - 17
Aircraft Maintenance Technology - Aftermarket Post COVID
Aircraft Maintenance Technology - 19
Aircraft Maintenance Technology - 20
Aircraft Maintenance Technology - 21
Aircraft Maintenance Technology - Flying Colours' Flight Path
Aircraft Maintenance Technology - 23
Aircraft Maintenance Technology - 24
Aircraft Maintenance Technology - 25
Aircraft Maintenance Technology - 26
Aircraft Maintenance Technology - 27
Aircraft Maintenance Technology - Precision Tools for Precise Jobs
Aircraft Maintenance Technology - 29
Aircraft Maintenance Technology - 30
Aircraft Maintenance Technology - 31
Aircraft Maintenance Technology - 32
Aircraft Maintenance Technology - 33
Aircraft Maintenance Technology - 34
Aircraft Maintenance Technology - 35
Aircraft Maintenance Technology - What Aviation Maintenance Training Looks Like in a Pandemic
Aircraft Maintenance Technology - 37
Aircraft Maintenance Technology - 38
Aircraft Maintenance Technology - 39
Aircraft Maintenance Technology - 40
Aircraft Maintenance Technology - 41
Aircraft Maintenance Technology - It Will Get Worse
Aircraft Maintenance Technology - 43
Aircraft Maintenance Technology - 44
Aircraft Maintenance Technology - 45
Aircraft Maintenance Technology - Professionalism: The New Face of Safety and Service
Aircraft Maintenance Technology - 47
Aircraft Maintenance Technology - GAMA Insight: Embracing Remote and Virtual Assist Technologies
Aircraft Maintenance Technology - Advertiser's Index
Aircraft Maintenance Technology - 50
Aircraft Maintenance Technology - 51
Aircraft Maintenance Technology - 52
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