november-december 2021 - 47
P R OF E S S I ON A L I S M
Declining Customer Service:
An Opportunity for Our Industry?
You are in a restaurant with only a handful of other customers, yet there is a
long wait to be seated and even longer to be served. Grocery and convenience
stores' self-checkouts - once optional - are now often the only option. Calling
for customer service? Prepare, at best, to be asked for a callback number, and
at worst, to wait hours or to be disconnected. Excuses are through the stratosphere
as to why we receive this terrible service.
Stellar customer service has long been a competitive
If you've been out lately, you've undoubtedly experiedge
for the business and general aviation industry.
Now, with the steep, cliff-like decline of customer
service, and consumer satisfaction being at its lowest
in 15 years*, that edge just got sharper. Folks, we
have an opportunity here to take advantage of this
issue by driving our organizations and teams in the
opposite direction.
enced the impact that the shortage of personnel that
has had on industries across the globe, whether by
choice, i.e. downsizing, or the inability to recruit and
hire appropriately. Restaurant wait times, hotels with
reduced housekeeping and airline cancellations pose
problems for our industry, but also provide us with the
opportunity to shine.
By Lisa Archambeau
*2021 American Customer
Satisfaction Index
DEVELOP YOUR PEOPLE
KEEP YOUR PEOPLE
THEY ARE YOUR
MOST IMPORTANT ASSET!
An organizational and people development company.
www.ServiceElements.com
480-538-0138
AviationPros.com/company/12110437
www.AviationPros.com 47
http://www.ServiceElements.com
http://www.AviationPros.com/company/12110437
http://www.AviationPros.com
november-december 2021
Table of Contents for the Digital Edition of november-december 2021
EDITOR’S TAKEOFF
Industry Inspection
2022 Annual Directory
Wheels Up for Fixed- Price Overhauls
Ask for the Grease
ARSA INSIGHT
GAMA INSIGHT
PROFESSIONALISM
Advertiser’s Index
PUBLISHER'S NOTE
november-december 2021 - 1
november-december 2021 - 2
november-december 2021 - 3
november-december 2021 - EDITOR’S TAKEOFF
november-december 2021 - 5
november-december 2021 - 6
november-december 2021 - 7
november-december 2021 - Industry Inspection
november-december 2021 - 9
november-december 2021 - 10
november-december 2021 - 11
november-december 2021 - 12
november-december 2021 - 13
november-december 2021 - 2022 Annual Directory
november-december 2021 - 15
november-december 2021 - 16
november-december 2021 - 17
november-december 2021 - 18
november-december 2021 - 19
november-december 2021 - 20
november-december 2021 - 21
november-december 2021 - 22
november-december 2021 - 23
november-december 2021 - 24
november-december 2021 - 25
november-december 2021 - 26
november-december 2021 - 27
november-december 2021 - 28
november-december 2021 - 29
november-december 2021 - 30
november-december 2021 - 31
november-december 2021 - 32
november-december 2021 - 33
november-december 2021 - 34
november-december 2021 - 35
november-december 2021 - Wheels Up for Fixed- Price Overhauls
november-december 2021 - 37
november-december 2021 - 38
november-december 2021 - 39
november-december 2021 - Ask for the Grease
november-december 2021 - 41
november-december 2021 - 42
november-december 2021 - 43
november-december 2021 - 44
november-december 2021 - ARSA INSIGHT
november-december 2021 - GAMA INSIGHT
november-december 2021 - PROFESSIONALISM
november-december 2021 - 48
november-december 2021 - Advertiser’s Index
november-december 2021 - PUBLISHER'S NOTE
november-december 2021 - 51
november-december 2021 - 52
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