TABLE OF CONTENTS 22 COVER STORY An Enjoyable Airport Environment Clean air and adequate lighting are key players to building a strong environment in your terminal. FEATURES 10 Flight Delayed and Not a Care in the World: How Shareduse Lounges are changing the Way Consumers Interact with Airlines and Airports Shared-use lounges offer airports an opportunity to meet growing traveler demand in airports. 12 Silica Safety: What Airports Need to Know Recent OSHA rules mean new ways to tackle pavement maintenance at airports to protect workers. 14 The Evolving Concern of PFAS at Airports 10 14 Understand the risks and issues with PFAS-based firefighting foam and alternatives can mitigate health risks in your community. 18 Grasping Attention of the Present Day Passenger in an Airport Three distinct strategies on how to grasp the attention of every on-the-go passenger. 28 Best Face Forward: Business Intelligence Platforms Streamline Travelers' Experiences Technology in digital signage can market the services passengers want inside your terminal. 30 Battling Blizzards: Training Our Force of Snow Fighters Oshkosh and MacQueen Group host a customer summit to share best practices in snow removal. 34 Airports, FBOs and Lease Negotiations: It's Complicated Know what to consider before negotiating a new contract between an airport and FBO. 38 High-Flying Fixings In the world of inflight catering, the jets carry clientele larger than life with the appetites to boot. It's a 24/7 world where caterers wrangle nuance, logistics and chaos to bring five-star service airside. 38 SOCIAL MEDIA FACEBOOK facebook.com/AirportBusiness LINKEDIN linkedin.com/groups/1466267 TWITTER @ABToday DEPARTMENTS 5 6 Inside the Fence Industry Update 36 Airport Guru 40 Product Focus DECEMBER 2019/JANUARY 2020 \ AVIATIONPROS.COM / 3http://www.facebook.com/AirportBusiness http://www.linkedin.com/groups/1466267 http://www.twitter.com/ABToday http://www.AVIATIONPROS.COM