TABLE OF CONTENTS 32 COVER STORY Self-Service Takes Hold in the Future of Airport Concessions Mobile ordering and kiosks can increase your bottom line. FEATURES 10 RS&H Plans King County Airport for Boeing 777X Arrival Planners update Boeing Field's operational plan as Boeing begins testing of its 777X. 10 12 Time to Reorganize - Why U.S. Airports Need to Adapt their Organizations to Meet Industry Changes Optimizing airport performance starts with shaping the structure to support the achievement of the organization's most important priorities. 14 Avoid a Battered Display: Indoor and Outdoor Digital Signage Enclosures Protect from Theft, Storms and More 14 Protect your digital signage investment by considering your local needs. 18 Pick Your Seat Build an understanding of your needs and goals before choosing your next gate seating option. 22 What We Need to Know About Electric Hand Drying Protect passengers through proper cleaning and testing for bacterial in your restrooms. 22 SOCIAL MEDIA FACEBOOK facebook.com/AirportBusiness LINKEDIN linkedin.com/groups/1466267 TWITTER @ABToday 24 Changing Camera Technology Boosts Airport Security Airport security management is increasingly looking to leverage new surveillance technologies to strengthen security and evolving consumer camera technology is driving change. 28 The Right Light The shift towards LED lighting is helping airports around the world save money and energy, all while making for an overall safer airport environment. 36 What is the Difference Between an SMS and an SMS? It depends on your definition. 39 Ready for Takeoff: Airports Becoming the New Lifestyle Hubs What will you need to consider to design a terminal that will meet the needs of today and tomorrow? DEPARTMENTS 6 8 Inside the Fence Industry Update 4 \ AIRPORTBUSINESS / AUGUST/SEPTEMBER 2019 38 Washington Watch 40 Product Focushttp://www.facebook.com/AirportBusiness http://www.linkedin.com/groups/1466267 http://www.twitter.com/ABToday