May/June 2023 - 5

INSIDE THE FENCE
AUTHOR Joe Petrie, Editorial Director
PUBLISHED BY
VOL. 37, NO. 3
EDITORIAL DIRECTOR
Joe Petrie
Joe@AviationPros.com | 920-568-8399
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A Matter of Trust
TRUST IS an essential ingredient to any successful operation.
Trust in leadership means employees can
The challenge isn't based on hard facts,
concentrate on their jobs. Trust in partnerships
means you can count on every entity
in a project to do their role correctly.
And trust in your staff means leadership
can focus on big picture goals for their
organizations without getting bogged down
in micromanagement of day-to-day tasks
within their organization.
Trust is a healthy aspect of all operations,
especially when it comes to airports, but
it creates challenges when it doesn't exist.
Airport Business recently completed its
2023 security technology survey and one
of the most concerning issues airport leaders
are reporting is a lack of trust.
Only 55% of respondents said they trust
their tenants are conducting proper security
training and screening of their employees.
Coupled with the fact insider threats are
now the No. 1 security concern for airport
leaders, you have a recipe for disaster.
It's easy to understand the concern. The
workforce shortage isn't relaxing and a lot
of organizations are going to try and get as
many people as they can and onboard them
as quickly as possible.
But everyone has a vested interest in the
security and safety of the airport. Incidents
create challenges across the system and
breed new regulations. Proactive steps
are always the best course of action. And
most aviation service providers have more
sense than to let security concerns wane
in favor of more employees.
but a lack of communication. Interviews
with respondents revealed no hard facts to
prove or disprove their concerns. It's easy
to think there's a risk at hand, but it's even
easier to prove there isn't. Just communicate.
Tenant/landlord communications
always have challenges, but building a
pipeline of communication is beneficial
for everyone. Sharing your plans and
raising concerns provide valuable insight
into the needs of both the airport and the
businesses who call it home.
Consider how you connect with your
airport or your tenants and where it falls
short. Make a commitment to clear and
concise communications with each other.
Understanding each other's needs and goals
will come a long way.
When we first started asking about
biometric usage in our readership survey,
less than 15% of airports had plans to
implement the technology because of
concerns they had. Six years and lots of
communication later, that number is now
up to 55% planning to implement the technology
by 2030.
Trust is earned. It
takes time. It's hard
work. But committing
to two-way communications
is the best start to
earning trust and having
your partner reciprocate
back to you.- Joe
Have a story to tell?
Coming up in the July/August issue
Special Feature: The Pros of Passenger Experience
Research: Passenger Experience
Technology Talk: Communications Technology
Equipment Feature: Hangar Equipment
» Contact Joe at Joe@AviationPros.com
MAY/JUNE 2023 \ AVIATIONPROS.COM / 5
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May/June 2023

Table of Contents for the Digital Edition of May/June 2023
